Rachel Wright BHK RMT

Responsible for all duties of running a massage therapy practice including

• Answering inbound calls and emails to book appointments.
• Process payments, bill insurance companies directly such as Green Shield (Provider Connect), Telus Health, Blue Cross, Sun Life.
• Maintain client records, and design short term and long term care programs.
• Provide treatment for medical conditions and injuries through therapeutic massage.

As an independent contractor performed duties such as

• Booked appointments, answered phones and emails, greeted clients, handled payments.
• Maintained clean and professional massage therapy environment in busy medical spa.
• Provided safe and effective massage therapy treatments.

• Conducted quality assurance inspections on finished components and identified issues.
• Used established assembly instructions to complete jobs quickly, and accurately.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Improved operations and provided exceptional service.