Zach Kenney
Toronto,ON
Summary
Attentive Certified Massage Therapist with one(1) year of experience implementing myriad approaches to physical and mental restoration. Matches optimal therapeutic techniques to reported symptoms. Skilled professional ameliorating pain and renewing body and mind.
Overview
5
5
years of professional experience
Work History
Registered Massage Therapist
Hand & Stone Spa
08.2023 - Current
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
- Maintained accurate and up-to-date client records.
- Assessed clients to determine appropriate massage techniques to apply.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
Registered Massage Therapist
Active Therapy Clinic - Granite Club
03.2023 - 08.2023
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Spa Associate
Hand & Stone
02.2022 - 02.2023
- Facilitated client appointments, and maintained a database of memberships and services
- Maintained cleanliness of the full clinic as well as providing laundry services on behalf of contractors.
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Upheld strict confidentiality of client information, adhering to HIPAA guidelines when handling sensitive data.
Student Therapist
ICT Kikkawa
01.2020 - 01.2021
- Updated and maintained confidential client records
- Organized and maintained clinic cleanliness according to Ministry guidelines.
Student Therapist
CCMH
01.2019 - 01.2020
- Accurately input data and compiled client records and reports
- Greeted and directed clients in a professional and friendly manner.
Education
Massage Therapy Diploma -
ICT Kikkawa
Toronto, ON01.2022
Ontario Secondary School Diploma -
Sir Oliver Mowat
Rouge Hill, ON01.2011
Skills
- 5 years experience with data entry, admin, and customer service
- Able to work well in a team setting and independently
- Excellent communication skills, both verbal and written
- Professional ethics
- Swedish Massage
- Stretching Techniques
- Stress Relief Massage
- Deep Tissue Massage
- Hot Stone Massage
- Trigger Point Massage
- Client consultation
- Range of Motion Testing
- Injury Rehabilitation
- Hydrotherapy Treatments
Languages
English
Native or Bilingual
Timeline
Registered Massage Therapist
Hand & Stone Spa
08.2023 - Current
Registered Massage Therapist
Active Therapy Clinic - Granite Club
03.2023 - 08.2023
Spa Associate
Hand & Stone
02.2022 - 02.2023
Student Therapist
ICT Kikkawa
01.2020 - 01.2021
Student Therapist
CCMH
01.2019 - 01.2020
Massage Therapy Diploma -
ICT Kikkawa
Ontario Secondary School Diploma -
Sir Oliver Mowat
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