Sara Wiggins
Edmonton,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Registered Massage Therapist
Massage Addicts
11.2021 - 05.2023
- Provided high-level of customer personalization including information for home care stretches, and scheduling follow-up appointments for continued well-being
- Intake consultation and root cause analysis to determine best treatment plan as well as accommodating specific service requests
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Registered Massage Therapist
Thrive
08.2021 - 07.2022
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
Registered Massage Therapist
Massage Heights
11.2018 - 08.2021
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Customer Service Representative
Telus Communications
09.2015 - 05.2018
- Utilized exemplary customer service in a call center environment
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers on available home or cellular services and features while assisting with recommendations to best fit the customer’s needs
- Trained to other agents with a focus on soft skills designed to improve the communication skills with a variety of customer types
- Managed between 30 - 50 calls per day depending on complexity of requests.
Receptionist/ Admin Assistant
Maxxam Analytics
06.2013 - 09.2015
- Completed Data entry including maintaining Client database
- Sort mail and redirect as needed
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed task and inquiries as needed by Project managers
Room Cleaner
Royal Camp Services
11.2012 - 05.2013
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Proven time management cleaning 50 rooms per day in a camp setting.
Education
Registered Massage Therapist -
Makami College
Edmonton, AB04.2019
Biotechnology Diploma -
St. Lawrence College
Kingsotn ON2005
Skills
- 10 years experience in customer service
- Excellent communication skills, both verbal and written
- Strong interpersonal skills
- Ability to multitask and prioritize effectively
- Proficiency in Microsoft Office and other computer software
- Knowledge of office equipment such as printers, copiers, and fax machines
- Attention to detail and accuracy in data entry
- Ability to maintain a professional demeanor in a fast-paced environment
- Customer service oriented with a positive attitude
- Able to handle confidential information with discretion and professionalism
- Strong organizational and time management skills
Timeline
Registered Massage Therapist
Massage Addicts
11.2021 - 05.2023
Registered Massage Therapist
Thrive
08.2021 - 07.2022
Registered Massage Therapist
Massage Heights
11.2018 - 08.2021
Customer Service Representative
Telus Communications
09.2015 - 05.2018
Receptionist/ Admin Assistant
Maxxam Analytics
06.2013 - 09.2015
Room Cleaner
Royal Camp Services
11.2012 - 05.2013
Registered Massage Therapist -
Makami College
Biotechnology Diploma -
St. Lawrence College
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