Janette PIPER
CAMBRIDGE,ON
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Registered Massage Therapist
Back 2 Hands Massage Therapy
07.2014 - 08.2024
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Streamlined appointment scheduling and record-keeping processes for increased efficiency in daily operations.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Education
Massage Therapy
Canadian College of Massage And Hydrotherapy
TorontoAccounting And Payroll
Anderson College of Health, Business & Technology
Mississauga, ON07-2025
Skills
- Professional ethics
- Team Leadership
- Time Management
- Verbal and written communication
- Customer Relationship Management (CRM)
- Accounts Payable
- Bookkeeping
- Accounts Payable and Receivable
- Strong Communication Skills
- General Ledger Entries
- Administrative Support
- Attention to Detail
Timeline
Registered Massage Therapist
Back 2 Hands Massage Therapy
07.2014 - 08.2024
Massage Therapy
Canadian College of Massage And Hydrotherapy
Accounting And Payroll
Anderson College of Health, Business & Technology
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