Rachel Gerster
London,ON
Summary
Organized Dental Administrator known for productive and efficient task completion. Skilled in patient scheduling, record management, and billing processes. Excel at communication, problem-solving, and adaptability, ensuring smooth dental office operations and positive patient experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Administrator
Amity Management
London, Ontario
01.2023 - 01.2024
- Ensured patient records were accurately maintained and updated in the computer system.
- Greeted patients upon arrival, answered questions about dental procedures and managed patient inquiries.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Scheduled patient follow-up visits for dentists or hygienists based on treatment plans provided by doctors.
- Answered phone calls promptly and directed them to appropriate staff members or departments when necessary.
- Created a welcoming atmosphere for all visitors in the reception area by providing excellent customer service.
Supervisor
Marriott
London, ON
11.2015 - 12.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Assisted in creating budgets for departmental expenses including personnel costs.
Education
Some College (No Degree) - University Arts And Sciences - General Arts And Sciences
Fanshawe College of Applied Arts And Technology
London, ONSkills
- Payment Processing
- Office Administration
- Supply Ordering
- Patient Scheduling
- Invoicing and Billing
- Bank Deposits
- Employee Onboarding
- Policy Enforcement
Certification
- CPR Certification
Timeline
Dental Administrator
Amity Management
01.2023 - 01.2024
Supervisor
Marriott
11.2015 - 12.2022
Some College (No Degree) - University Arts And Sciences - General Arts And Sciences
Fanshawe College of Applied Arts And Technology
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