Mariah Van Rookhuyzen
Surrey
Summary
Knowledgeable administrator with strong background in dental administration, known for optimizing office operations and enhancing patient experiences. Successfully managed scheduling, billing, and patient records, ensuring seamless clinic functionality. Demonstrated ability in team collaboration and patient communication.
Overview
14
14
years of professional experience
Work History
Dental Administrator
Dental office
02.2021 - Current
- Set up referrals to specialists offices on behalf of patients, responded to telephone and email inquiries, scheduled patients in for treatment and routine cleanings
- Called insurance companies to obtain dental plan breakdowns, verified insurance coverage, and sent pre-authorizations to insurance companies for complex dental treatment plans
- Worked quickly to ensure that the schedule is always full and problem solving to fill gaps when necessary
- Handled patient concerns with care and empathy while maintaining patient confidentiality
Guest Services Representative
SpaUtopia Health & Wellness Centre
01.2017 - 06.2022
- Responded to telephone and email inquiries, booked reservations while working in a fast-paced call center handling appointments for multiple SpaUtopia locations located in Langley, North Vancouver, and downtown Vancouver
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted guests with finding products and learning about products and services the facility offered
- Resolved guest complaints swiftly, finding resolutions that maintained customer satisfaction
Server, Banquet Server, and Hostess
Moxie's Bar and Grill
07.2015 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Order Packer
Golden Valley Foods
07.2016 - 08.2016
- Packaged large orders, worked quickly in a fast-paced production facility to ensure orders were filled in a timely manner with precision
- Organized and maintained a clean workspace
- Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packaging them for shipment
Hostess and Delivery Driver
Boston Pizza
09.2014 - 06.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Painter
Student Works Painting
07.2014 - 08.2014
- Painted indoor areas such as hallways, bathrooms, and lobbies
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects
- Worked quickly and efficiently in a variety of different weather conditions
Cashier
Askew's Foods
09.2013 - 07.2014
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
Cashier
Armstrong Parks and Recreation
04.2013 - 02.2014
- Maintained records and handled registration for multiple Armstrong Parks and Recreation facilities including a public pool as well as multiple arenas
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Armstrong Interior Provincial Exhibition
08.2013 - 09.2013
- Collected admission, processed payment
- Provided quality customer service
- Completed tasks quickly under pressure in a fast-paced environment
Cashier
McDonalds Restaurants
03.2011 - 03.2013
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Prepared food and drink quickly and efficiently while abiding by Food Safety protocols
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Dental Reception Certificate
Fraser Valley Continuing Education
Langley, BC02-2021
English 105
University of The Fraser Valley
Abbotsford, BC05-2020
Office Administration
Office Assistant Certificate
Vernon, BC01-2013
Skills
- Proficient in Dental Terminology
- Insurance verification
- Payment processing
- Software navigation
- Treatment Planning
- Claims processing
- Office administration
- Patient scheduling
Timeline
Dental Administrator
Dental office
02.2021 - Current
Guest Services Representative
SpaUtopia Health & Wellness Centre
01.2017 - 06.2022
Order Packer
Golden Valley Foods
07.2016 - 08.2016
Server, Banquet Server, and Hostess
Moxie's Bar and Grill
07.2015 - 01.2017
Hostess and Delivery Driver
Boston Pizza
09.2014 - 06.2015
Painter
Student Works Painting
07.2014 - 08.2014
Cashier
Askew's Foods
09.2013 - 07.2014
Cashier
Armstrong Interior Provincial Exhibition
08.2013 - 09.2013
Cashier
Armstrong Parks and Recreation
04.2013 - 02.2014
Cashier
McDonalds Restaurants
03.2011 - 03.2013
Dental Reception Certificate
Fraser Valley Continuing Education
English 105
University of The Fraser Valley
Office Administration
Office Assistant Certificate
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