Emily Windjack
Edmonton
Summary
Dedicated and detail-oriented professional with a recent nursing diploma and a proven track record of 9 years in customer-facing roles, including 4 years in dental administration and 7 years in reception overall. Demonstrates strong communication and organizational skills, honed through extensive experience in managing patient interactions and coordinating administrative tasks. Eager to leverage a solid foundation interpersonal relations and critical thinking to excel in air traffic control, where precision, multitasking, and teamwork are paramount. Committed to ensuring safety and efficiency in high-pressure environments, with a quick learning ability and a focus on continual improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Administrator
Dental Choice
11.2022 - Current
- Greeting and welcoming patients to the office
- Scheduling, rescheduling, or canceling appointments as needed
- Assisting patients to fill out information forms
- Sending and receiving insurance claims
- Communicating with Dental insurance providers for patients
- Hygiene and treatment plan coordination
- Updating patient records and documenting recent procedures or treatments
- Performing Office Duties such as answering phone calls, photocopying, scanning, filing, and faxing documents
- Referring patients
- Verifying methods of payment and collecting payments as needed
- Excellent knowledge of Curve Software
Dental Administrator
Motivo Dental
11.2021 - 10.2022
- Greeting and welcoming patients to the office
- Scheduling, rescheduling, or canceling appointments as needed
- Assisting patients to fill out information forms
- Sending and receiving insurance claims
- Communicating with Dental insurance providers for patients
- Hygiene and treatment plan coordination
- Updating patient records and documenting recent procedures or treatments
- Performing Office Duties such as answering phone calls, photocopying, scanning, filing, and faxing documents
- Verifying methods of payment and collecting payments as needed
- Efficient knowledge of Dentrix Software
Receptionist
Sherwood Kia
08.2018 - 08.2022
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Monitored lobby access and completed opening and closing duties
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Operated telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments
- Supported customers with prompt answers and personalized support for both callers and visitors
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
Hostess/Expeditor
Cactus Club Cafe
06.2021 - 12.2021
- Greeting guests as they enter and directing them to their table
- Providing guests with menus and answering any initial questions
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Clearing and Sanitizing tables and surfaces
- Presenting a positive first impression when walking into the establishment with friendliness and excellent service
- Ensuring the efficient flow of orders from the servers to the kitchen
- Ensuring Orders are being prepared with the correct priority
- Assisting in the final preparation of dishes
Education
Licensed Practical Nurse -
NorQuest College
Edmonton, AB05-2025
Diploma -
McNally High School
Edmonton, AB06.2018
Skills
- Customer And Client Relations
- Memorization And Recall
- Conflict Resolution
- Time Management
- Patient scheduling
- Payment processing
- Document management
- Office administration
- HIPAA compliance
- Continuing education
- Software navigation
- Multi-line phone system
Languages
English
Native or Bilingual
Certification
Basic Life Support (BLS) - January, 2025
Timeline
Dental Administrator
Dental Choice
11.2022 - Current
Dental Administrator
Motivo Dental
11.2021 - 10.2022
Hostess/Expeditor
Cactus Club Cafe
06.2021 - 12.2021
Receptionist
Sherwood Kia
08.2018 - 08.2022
Diploma -
McNally High School
Licensed Practical Nurse -
NorQuest College
Similar Profiles
Tiffany HubscherTiffany Hubscher
Dental Receptionist at Dental ChoiceDental Receptionist at Dental Choice
Robin MaRobin Ma
Dental Admin & Team Lead & Sterilization Technician at Dental ChoiceDental Admin & Team Lead & Sterilization Technician at Dental Choice
Ifrah Alasow, RDHIfrah Alasow, RDH
Registered Dental Hygienist at Dental ChoiceRegistered Dental Hygienist at Dental Choice