Amrozia Khokhar
Brampton,CA
Summary
Dedicated dental professional with a robust foundation in dental assisting and administration, adept at supporting clinical procedures and delivering exceptional patient care. Proven ability to thrive in dynamic work environments while fostering collaboration within dental teams. Recognized for meticulous attention to detail and outstanding communication skills, contributing to positive experiences for patients and colleagues. Expertise in optimizing office operations, managing scheduling, billing, and patient records ensures seamless clinic functionality and enhances overall patient satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Administrator
UC Smiles
08.2025 - Current
- Experienced with CDCP and 2025 ODA fee guide.
- Coordinated insurance verifications, ensuring accurate coverage and efficient claims processing.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Oversaw patient billing processes, maintaining accuracy and compliance with insurance protocols.
- Implemented a digital records management system, improving access to patient information and documentation.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Ensured strict adherence to HIPAA regulations by maintaining secure storage of confidential patient information.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
- Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
Freelance Makeup Artist
Self-employeed
01.2019 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Dental Assistant
Centre Dentaire Cristal
06.2022 - 08.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
Education
Dental Assisting
Pacc
Montreal, QC09-2023
High School Diploma -
Marymount Academy
Montreal, QC06-2017
Skills
- Client relationship building
- Creative makeup application
- Dental radiography
- Digital X-ray proficiency
- Dental impressions
- Professionalism and etiquette
- Office administration
- Insurance verification
- Dental terminology
- HIPAA compliance
- Treatment Planning
- Lab case management
- Phone etiquette
- Office organization
- Invoicing and billing
- Patient relations
- Positive attitude
- Customer service
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
French
Limited Working
Certification
- Certified Dental Assistant
Timeline
Dental Administrator
UC Smiles
08.2025 - Current
Dental Assistant
Centre Dentaire Cristal
06.2022 - 08.2024
Freelance Makeup Artist
Self-employeed
01.2019 - Current
High School Diploma -
Marymount Academy
Dental Assisting
Pacc