Richard Bailey
Brampton,ON
Summary
I am a diligent and hardworking individual who adds great depth and value to any organization. Operating with Integrity and being competitive keeps me reaching higher and striving for success in all facets of life.
Overview
20
20
years of professional experience
Work History
Mortgage Administrator C.I.B.C
C.I.B.C
09.2004 - 08.2007
- Roles and Responsibility included filing in inputting correct information for closed mortgage documents Trained on all C.I.B.C Lending products Trained in the following C.I.B.C
- Software (Filogix, Citrix, Lotus Notes, all phone systems ) Excelled in the fast past environment meeting deadlines on time and paying attention to detail for all documents created for the atlantic region
- Consistently met monthly sales targets by fostering strong rapport with clients and referral sources.
- Maintained strong relationships with clients, providing ongoing support throughout the mortgage process.
- Collaborated with loan officers to develop tailored mortgage solutions for clients'' unique needs.
- Ensured compliance with regulations, conducting thorough audits on loan documents.
- Provided comprehensive training to new hires, improving overall team productivity and performance.
- Optimized workflow within the department by regularly updating internal procedures and guidelines.
Customer Service Representative
Bell Mobility
Mississauga
10.2008 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Staples DotCA (Project and efficiency Analyst)
Staples Advantage
Mississauga, ON
09.2014 - 07.2018
- By Following proper customer order procedures including special and pre-paid orders, collected and reviewed all forms submitted
- Provided daily reports on market trends and current profitability
- Plays leadership role by setting an example in excellence
- May cover some duties of Sr
- Customer Analyst if requested Exceeding K.P.I sales targets for 9 consecutive months
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Identified and resolved problems through root cause analysis and research.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Optimized core processes to improve business performance and operational agility.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
C.E.O.
SNR Promotional Products Inc.
Brampton, ON
06.2019 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
SPO Coordinator/Client Contact Rep (Major Accounts)
Staples Promotional Products Inc.
Vaughan, ON
05.2016 - 08.2018
- Responsible for providing excellent customer service and timely responses via email made easy by strong verbal, written, presentation skills, strong analytical skills and the ability to multi-task
- Provide exceptional sourcing and strategic thinking to develop processes and procedures to ensure optimal success and profit
- Worked on all Major accounts Providing Promotional Products and high level sourcing and negation i.e…… (RBC , BMO, TD, Cocoa Cola, Rogers, Lexus, Kia, Toyota) with primary focus on My direct Client Labatt/ Anheuser - Busch
- Assisted in developing methodologies for measuring ongoing contract performance to ensure that maximum price/performance in specific categories are achieved with vendors Collaborated with Merchandising team to ensure supply markets, supply chain dynamics match industry trends
- Provided monthly reports on existing contracts to develop RFIs, RFPs, service level and negotiation documents Maintain and grew effective relationships with internal/external business partners and/or suppliers
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Built lasting relationships with clients through effective communication and attentive service.
- Enhanced team productivity by collaborating on projects and sharing best practices with colleagues.
Education
MBA - Business Administration
Iowa St. University
Ames, Iowa04.2007
Skills
- MS office
- Excel
- Access
- Word
- Powerpoint
- Approachable and very likeable
- Analytical and Critical thinking
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Client Relationship Building
- Client Engagement
References
- Theresa Kent, SPP SR. SPO REP, (647) - 210 - 0311
- Travis Stevens, Director Fortigo Freight Services Inc., (647) - 830 -8239
Languages
French
Limited Working
Spanish
Limited Working
English
Native or Bilingual
Timeline
C.E.O.
SNR Promotional Products Inc.
06.2019 - Current
SPO Coordinator/Client Contact Rep (Major Accounts)
Staples Promotional Products Inc.
05.2016 - 08.2018
Staples DotCA (Project and efficiency Analyst)
Staples Advantage
09.2014 - 07.2018
Customer Service Representative
Bell Mobility
10.2008 - 09.2013
Mortgage Administrator C.I.B.C
C.I.B.C
09.2004 - 08.2007
MBA - Business Administration
Iowa St. University