Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Blair Dafoe

Blair Dafoe

Brampton,ON

Summary

Dynamic Account and Operations Manager with a proven track record at companies like Windsor Factory Supply WFS, enhancing customer satisfaction and loyalty through exceptional account management and relationship building. Skilled in strategic planning and client relations, I've successfully driven revenue growth and improved performance outcomes. Expert in identifying opportunities and leading teams to exceed goals.

Overview

2025
2025
years of professional experience

Work History

Operations Manager

Tendasoft Inc
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Account Manager

Windsor Factory Supply WFS
03.2008 - Current
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Cultivated strong customer relationships, enhancing customer loyalty.

Account Manager

Wurth Canada
03.2002 - 03.2004

Facilitated growth by addressing client requirements effectively.

Education

None - Health And Fitness

Fanshawe College of Applied Arts And Technology
London, None
1994

General Studies

Valencia Community College
Orlando Florida
1989

GED -

Brantford Collegiate Institute
Brantford, ON
06.1987

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Account oversight
  • Client relationship building
  • Issue resolution
  • Client rapport
  • Sales reporting
  • Upselling
  • Territory management
  • Revenue growth
  • Customer needs assessment
  • Client meetings
  • Overcoming objections
  • Vendor relations
  • Cold calling skills
  • Sales expertise
  • Vendor management
  • Schedule management
  • Opportunities identification
  • Sales tactics
  • Qualifying leads
  • Product development

Languages

English
Full Professional

Timeline

Account Manager

Windsor Factory Supply WFS
03.2008 - Current

Account Manager

Wurth Canada
03.2002 - 03.2004

None - Health And Fitness

Fanshawe College of Applied Arts And Technology

General Studies

Valencia Community College

GED -

Brantford Collegiate Institute

Operations Manager

Tendasoft Inc
Blair Dafoe