SUNIPA MANDAL
toronto,ON
Summary
Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in Managing Dental office with an experience of 3 and 1/2 years. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Administrator
Queens quay Dental
2023.01 - 2024.07
- Processed claims electronically through different insurance companies
- Created monthly reports on patient visits utilizing practice management software systems
- Answered inquiries from patients regarding their account balances
- Managed patient records, including dental histories and radiographs, in accordance with HIPAA regulations
- Performed front desk tasks such as greeting patients upon arrival and verifying insurance information
- Trained new employees on office policies and procedures
- Conducted billing activities such as processing payments from patients or third party payers for services rendered
- Maintained accurate accounts receivable records for payment tracking purposes
- Compiled medical reports for review by dentists or physicians using electronic health record software
- Provided administrative support to the office manager by performing clerical duties such as filing, data entry, answering phones, scheduling appointments, and preparing financial documents
- Maintained inventory of dental supplies while adhering to budgetary constraints
- Assisted the dentist during examinations and treatments, including taking x-rays and impressions of teeth.
Dental Administrator (Part Time)
Quarry Dental
2023.01 - 2024.07
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Dental Administrator
College Street Dental
2022.05 - 2022.12
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dental team members with accurate record-keeping, ensuring up-to-date documentation of treatment plans and progress notes.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Assisted with medical coding and billing tasks.
Dental Administrator
Weston Tulip Dental
2021.05 - 2022.04
- Performed front desk tasks such as greeting patients upon arrival and verifying insurance information
- Compiled medical reports for review by dentists or physicians using electronic health record software
- Coordinated patient referrals between specialists to ensure continuity of care
- Resolved patient complaints in a professional manner
- Managed patient records, including dental histories and radiographs, in accordance with HIPAA regulations
- Created monthly reports on patient visits utilizing practice management software systems
- Answered inquiries from patients regarding their account balances
- Maintained accurate accounts receivable records for payment tracking purposes
- Assisted the dentist during examinations and treatments, including taking x-rays and impressions of teeth.
Dental Assistant
Atlantis Children's Dentistry
2021.01 - 2021.04
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Sterilized and disinfected instruments and treatment rooms
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Took digital X-rays and intraoral photographs
- Set up dental instruments and supplies in alignment with dentist preferences
- Prepared treatment rooms with appropriate instruments before each appointment.
Health Screener
London Health Science Center
2020.07 - 2020.12
- Cleaned and maintained screening equipment to prevent infection and preserve condition
- Assisted in maintaining cleanliness standards at the clinic by disinfecting equipment after each use
- Completed COVID-19 screening questions for individuals entering building.
General Dentist
Dental Zone
Dentist
Dr.Bagchi's Dental clinic
Dental Intern
Bharati Vidyapeeth University
Education
Dental Assistant Level I & Level II - Dental
Durham College
Oshawa, ON09.2021
Health System Management - Management
Fanshawe College of Applied Arts And Technology
London, ON09.2020
Bachelor of Science - Bachelors of Dental Surgery
Bharati Vidyapeeth Deemed University
Pune10.2016
Skills
- ABELDENT Dental Software
- MAXIDENT Dental Software
- LIVE DDM Dental Software
- LOGITECH PARADIGM Dental Software
- Payment Processing
- Multitasking Abilities
- Scheduling and Coordinating
- Phone Etiquette
- Claims Processing
- MS Office
Certification
- NDAEB
- HARP
Languages
English
Full Professional
Timeline
Dental Administrator
Queens quay Dental
2023.01 - 2024.07
Dental Administrator (Part Time)
Quarry Dental
2023.01 - 2024.07
Dental Administrator
College Street Dental
2022.05 - 2022.12
Dental Administrator
Weston Tulip Dental
2021.05 - 2022.04
Dental Assistant
Atlantis Children's Dentistry
2021.01 - 2021.04
Health Screener
London Health Science Center
2020.07 - 2020.12
General Dentist
Dental Zone
Dentist
Dr.Bagchi's Dental clinic
Dental Intern
Bharati Vidyapeeth University
Dental Assistant Level I & Level II - Dental
Durham College
Health System Management - Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Bachelors of Dental Surgery
Bharati Vidyapeeth Deemed University
- NDAEB
- HARP
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