POONAM SHAIKH
Langley,Canada
Summary
Visionary professional recognised for significant contribution to enhanced efficiency and productivity of the organisations worked previously. Highly resourceful and motivated and always ready to learn new skills to meet professional requirements and objectives. Effective in both written and verbal communication and formulate effective strategies to overcome critical organisational situations. Recognised for contributing to meeting team goals, working collaboratively and possessing multi-tasking capabilities. Effective time management to adhere to strict schedules and streamline processes to reduce time waste.
Overview
17
17
years of professional experience
Work History
Life Redesign Coach
Connect Communities
Langley, Canada
06.2023 - 08.2024
- Offering personalized care for residents to enhance their quality of life
- Implementing and maintaining safety protocols for optimal well-being.
Team Member
Fresh Slice Pizza
Walnut Grove, Canada
09.2022 - 05.2023
- Delivered satisfactory customer services, maintained cleanliness in the work environment, managed orders and contributed to enhancing the positive experience of the customers.
Customer Service Representative
David's Bridal
Langley, Canada
09.2022 - 10.2022
- Delivered effective customer service, resolved queries promptly, ensured customer satisfaction and developed product knowledge quickly to assist the brides.
Assistant Professor
Sinhgad Institute of Hotel Management and Catering Technology
India
12.2009 - 08.2022
- Contributed to curriculum development and implementation for hospitality management courses, mentored students and promoted relevant skills to make them industry ready.
Training Manager
Hyatt Hotels
India
01.2009 - 11.2009
- Brought revolution in training programmes in Hyatt Hotels to enhance employee performance and guest satisfaction.
Front Office Assistant
Hyatt Hotels
India
08.2008 - 12.2008
- Managed reservations, welcomed guests with warmth, resolved customer issues, facilitated smooth check-ins, streamlined operations at the front desk and improved guest satisfaction.
Associate
Marriott Hotel
India
05.2007 - 07.2008
- Streamlining everyday care, improving efficiency, and providing superior quality support.
Education
Master of Arts: Leadership (Business Administration) -
Trinity Western University
Langley, BC05.2024
Master of Arts: Tourism Management (MTM) -
Indira Gandhi National Open University
New Delhi, India08.2009
Bachelors in Hotel Management & Catering Technology -
Maharashtra State Board of Technical Education
India06.2007
Skills
- Interpersonal skills
- Effective communication
- Time management
- Teamwork and collaboration
- Active listening
- Continuous learning abilities
- Critical thinking
- Basic and essential computer skills
- MS Office
- Online record keeping
- Advanced technology used in the hospitality sector
- Negotiation
- Staff training
- Customer satisfaction
- Mentoring and leadership
- Suggestive selling
- Staff motivation and discipline
Professional Courses
Driven and dedicated professional seeking to leverage my skills and strong work ethic within a reputable organization. Eager to contribute to HR and Administrative functions, aiming to enhance effeciency and support organizational goals
Professional courses
- Food Safe Handling Training: Food Safe
- CPR - Level C: First aid
- Insulin Training: Insulin
- WHMIS 2015 Training
- Crisis Intervention Training
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Life Redesign Coach
Connect Communities
06.2023 - 08.2024
Team Member
Fresh Slice Pizza
09.2022 - 05.2023
Customer Service Representative
David's Bridal
09.2022 - 10.2022
Assistant Professor
Sinhgad Institute of Hotel Management and Catering Technology
12.2009 - 08.2022
Training Manager
Hyatt Hotels
01.2009 - 11.2009
Front Office Assistant
Hyatt Hotels
08.2008 - 12.2008
Associate
Marriott Hotel
05.2007 - 07.2008
Master of Arts: Leadership (Business Administration) -
Trinity Western University
Master of Arts: Tourism Management (MTM) -
Indira Gandhi National Open University
Bachelors in Hotel Management & Catering Technology -
Maharashtra State Board of Technical Education