Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic

Poonam Shaikh

Langley,BC

Summary

Highly efficient and established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Life Redesign Coach

Connect Communities
06.2023 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Administered medication as directed by physician.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Customer Service Representative

Davids Bridal
09.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Member

Fresh Slice Pizza
09.2022 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Assistant Professor

Sinhgad Institute of Hotel Management & Catering Technology
12.2009 - 08.2022
    • Responsibilities carried out were: Training & Placement Officer, Demonstrating Front office & Housekeeping services, record keeping, role plays on customer service, public relations,
    • Syllabus Enrichment, Practical Exam Coordinator, paper Setter, organizing State Level Seminars, updating teaching data in GEMS software,
    • Organizing various Inter and Intra level co-curricular activities, core committee member at institute level during NAAC, member of Local Managing Committee, Governing Body, College Development Committee,
    • Counselling sessions for Parents and Students, Student Mentoring, documentation work, Orientation of the course, preparing the Agenda and Minutes of Meeting,
    • Conducting departmental meetings, updating reports, reception services whenever required, preparing departmental purchases, preparing the departmental budget.
    • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
    • Applied innovative teaching methods to encourage student learning objectives.
    • Built strong rapport with students through class discussions and academic advisement.
    • Created materials and exercises to illustrate application of course concepts.
    • Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plan.
    • Performed research to serve as basis for academic writing for publication.
    • Assisted professors and school administrators with continuous development, review, planning and outcomes evaluation to measure BHMCT/DHMCT program performance.

Lecturer

Institute of Hotel & Tourism Management, at Government Polytechnic
06.2007 - 11.2009
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

Education

Master of Arts - Leadership

Trinity Western University
Langley, Canada
03.2024

2 Years Master of Arts in Tourism Management (MTM) - Tourism Management

Indira Gandhi National Open University
New Delhi, India
08.2009

Diploma in Hotel Management & Catering Technology (DHMCT) - 3 Years Diploma Hospitality Management

Maharashtra State Board of Technical Education
India
06.2004

Skills

  • Money Handling
  • Staff Training
  • Attention to Detail
  • Clear Communication
  • Teamwork and Collaboration
  • Computer Skills
  • Billing and Payment Processing
  • Documentation and Recordkeeping
  • Guest Satisfaction
  • Willingness to Learn
  • Organizing Work Stations
  • Hospitality and Accommodation
  • Suggestive Selling
  • Staff Motivation and Discipline
  • Investigating Discrepancies
  • Letter Preparation
  • Emergency Situations
  • Mentoring & Leadership
  • Microsoft Office (Word & Excel)
  • Software's like Auphan, GEMS, WINHMS, IDS
  • Google Meeting/Classroom/Teams

Languages

English
Native or Bilingual
Hindi
Professional Working

Personal Information

  • Gender: Female
  • Date of Birth: 10/18/86
  • Nationality: Indian

Certification

  • Food Safe Handling Training
  • First aid with CPR

Timeline

Life Redesign Coach

Connect Communities
06.2023 - Current

Customer Service Representative

Davids Bridal
09.2022 - 09.2023

Team Member

Fresh Slice Pizza
09.2022 - 05.2023

Assistant Professor

Sinhgad Institute of Hotel Management & Catering Technology
12.2009 - 08.2022

Lecturer

Institute of Hotel & Tourism Management, at Government Polytechnic
06.2007 - 11.2009

Master of Arts - Leadership

Trinity Western University

2 Years Master of Arts in Tourism Management (MTM) - Tourism Management

Indira Gandhi National Open University

Diploma in Hotel Management & Catering Technology (DHMCT) - 3 Years Diploma Hospitality Management

Maharashtra State Board of Technical Education

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Poonam Shaikh