ABIGAIL ASAMOAH
Burnaby,BC
Summary
A resolute, energetic, and self-motivated adult/youth worker who is highly organized and skilled at assisting and balancing the needs of clients in both medical and personal capacities. Devoted to patient physical comfort and emotional support and interacts well with people from a variety of backgrounds, including company employees, management, and clients. Abigail is an accurate, assertive, and adaptable professional who can effectively multitask in challenging situations and meet critical deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life Redesign Coach
Connect Partners
Vancouver, British Columbia
05.2024 - Current
- Worked with patient to create grocery list and purchased groceries while adhering to patient expectations.
- Established effective patient communication to develop positive relationships.
- Provided timely reminders for patient medication administration.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Planned and prepared daily client meals to conform with specific dietary requirements.
- Provided support for physical, emotional and social needs of clients.
- Reported concerns to nurse supervisor to promote optimal care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Care Aide
Big Hearts Home Healthcare Services Inc.
Vancouver, BC
02.2024 - Current
- Assisted clients with daily activities, such as bathing, dressing, and eating.
- Provided companionship for elderly or disabled patients.
- Completed documentation of care plans, progress notes, and incident reports.
- Observed client behavior and reported any changes to the supervisor or appropriate personnel.
- Maintained a clean, safe environment for clients by following infection control policies and procedures.
- Encouraged clients to participate in recreational activities within the facility or community setting.
- Assessed client needs and develop individualized care plans accordingly.
- Helped clients maintain their physical strength by assisting with walking, exercises.
- Performed light housekeeping duties such as changing bed linens, laundering clothing items.
- Assisted with personal hygiene tasks such as brushing teeth or shaving.
- Prepared meals according to dietary guidelines prescribed by a nutritionist or dietitian.
- Improved patient outlook and daily living through compassionate care.
ADULT/YOUTH CARE WORKER
Care Plus Ghana
Accra, Ghana
05.2020 - 06.2022
- Providing guidance, appropriate assistance, encouragement, and comfort to the person-centered
- Responsible for providing basic needs, interaction, activities, and supervision of the person-centered
- Assisting residents in life skills and other life-enriching activities as indicated on their individual profile
- Administer medication to individuals in accordance with policies and procedures
- Ensuring health and safety standards are maintained in the person-centered environment
- Maintained patient records through data entry into computer systems for tracking medical information
- Utilized problem-solving skills to address challenging behaviors of residents in a respectful manner
- Assisted in administering medications following physician instructions and documented accurately
- Providing skill building in areas such as parenting skills, anger management, or self-management techniques
- Provided assistance with daily living activities such as bathing, dressing, feeding, and mobility.
Administrative Manager
Country Gold Ghana
Kumasi, Ghana
11.2018 - 05.2020
- Supported staff through in-service training, providing mentorship and additional resources.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Communicated job expectations and trained staff to promote team building and discipline.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Identified and solved problems to enhance management and business direction.
TEMPORARY SENIOR CARE SUPPORT WORKER
Haven Home Health Care
Accra, Ghana
01.2017 - 10.2017
- Responsible for providing supportive housing for seniors
- Facilitating patient movement and daily care support
- Plan nutrition and healthy meals for clients
- Assist in maintaining safe, clean, and positive client environments
- Monitoring individuals' conditions by taking their temperature, pulse, and weight, and helping with medication
- Providing emotional, physical, and mental support
- Practicing confidentiality as it pertains to the individual and policies
- Conducted home safety assessments regularly to identify hazards or risks that may pose a threat to the patient's wellbeing
- Worked closely with family members of the patient providing information about resources available for their assistance.
RESIDENTIAL CARE PROVIDER
Mass Care Home
Kumasi, Ghana
11.2015 - 12.2016
- Supporting children, youth, and/or vulnerable adults in specialized homes and in the community
- Administered medications as prescribed by a physician or nurse practitioner
- Responded quickly in emergency situations following appropriate protocols
- Providing personal companionship, meal prep, and housekeeping
- Supporting clients with routines such as not limited to showering, brushing teeth, preparation of healthy meals
- Providing access to medications and monitoring medications use as required
- Developing and delivering in-house programs to encourage the health and mental wellness of patients
- Maintaining a clean, safe, and well-organized living environment
- Providing emotional and physical support.
CUSTOMER CARE REPRESENTATIVE
Tales care center
Kumasi, Ghana
10.2013 - 10.2015
- Researched and analyzed data to address operational challenges and customer service issues
- Generated reports to track customer service performance
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
- Utilized problem solving techniques to identify solutions for customer issues
- Monitored customer accounts to ensure compliance with company policies and procedures
- Evaluated customer satisfaction levels by conducting follow-up calls after order completion.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION CANDIDATE -
University Canada West
Vancouver, BC01.2024
BACHELOR OF BUSINESS ADMINISTRATION -
Garden City University
Kumasi, GhanaSkills
- First Aid and Safety
- Medical Records Management
- Passion for support, care, and tolerance
- Empathy and patience
- Computer Literacy
- Excellent Interpersonal and communication skills
- ADL Assistance
- Compassionate client care
- Mobility Assistance
- Meal Preparation and basic Housekeeping
- Multitasking and Organization
- Employee Development
- Policy Development
- Developing Policies and Procedures
- Office Supervision
- Customer Service Management
- Employee Onboarding
Certification
- CPR & First Aid Level C - 2022
- Naloxone Trainer Certificate
- Food Safe
Care Academy Certifications;
- What Does it Mean to Be a Professional Caregiver?
- Tub Bath or Shower
- Maintaining a Clean & Healthy Environment (Infection Control)
- Safety Precautions & Falls Prevention: Part
- Assisting with Personal Care Through ADLs
Timeline
Life Redesign Coach
Connect Partners
05.2024 - Current
Care Aide
Big Hearts Home Healthcare Services Inc.
02.2024 - Current
ADULT/YOUTH CARE WORKER
Care Plus Ghana
05.2020 - 06.2022
Administrative Manager
Country Gold Ghana
11.2018 - 05.2020
TEMPORARY SENIOR CARE SUPPORT WORKER
Haven Home Health Care
01.2017 - 10.2017
RESIDENTIAL CARE PROVIDER
Mass Care Home
11.2015 - 12.2016
CUSTOMER CARE REPRESENTATIVE
Tales care center
10.2013 - 10.2015
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN BUSINESS ADMINISTRATION CANDIDATE -
University Canada West
BACHELOR OF BUSINESS ADMINISTRATION -
Garden City University
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