Taylor Hurren
Kelowna,BC
Summary
My goal is to obtain a serving position at Cactus Club Cafe Yaletown. I am eager to share my work ethic and outstanding customer service skills at this restaurant.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Life Redesign Coach
Connect Communities
Kelowna , BC
09.2020 - Current
- Analyze and collaborate with staff to make assessments for client progress toward specialized goals
- Determine specific client needs and provide appropriate support
- Create schedule for staff and clients to ensure efficient time management
- Record vital signs, help with hygiene-related tasks, schedule and accompany medical appointments, and aid with various rehabilitating exercises
- Encourage inclusivity among clients and guide activities in the community
- Build rapport with clients to earn trust and understanding
- Multitask heavy case loads and crisis management
Wine Enthusiast
Sandhill Winery
Kelowna, BC
07.2020 - 12.2020
- Built rapport with guests and prepared wine tasting experiences
- Packed and processed wine orders for members
- Shared wine and viticultural knowledge with guests
Server
Mamma Rosa Restaurant
Kelowna, BC
04.2012 - 09.2020
- Responsibilities included standard serving duties
- Prioritized and handled situations on the spot and multitasked efficiently
- Applied communication and problem solving skills to resolve customer requests and promote long-term loyalty
Sales Associate
Pandora
Kelowna, BC
05.2018 - 03.2020
- Trained to sell a variety of jewelry and create jewelry displays
- Make product recommendations, listen to customer requests, and evaluate inventory and personalized special orders
- Interact with customers, develop professional relationships, and ultimately build rapport and establish cliental
- Organized and reported on financial information and documented financial business achievements
Social/Life Skills Counsellor
Okanagan Child And Youth Services
Kelowna , BC
12.2018 - 07.2019
- Responsibilities included helping children and youth on the autism spectrum develop social and life skills
- Guided and encouraged social collaboration among the children
- Supervised individuals and regulated safety, initiated positive conversation, and helped to build self esteem
- Coordinated appropriate games and activities for the children
- Observed behavior and carried out respective guidance and support
Promotions Staff
Kelowna Rockets
Kelowna, BC
09.2014 - 03.2018
- Duties included going on the ice and leading activities, greeting fans, and taking on large responsibilities throughout the arena
- Displayed promotional information in a professional, organized manner, and communicated directly with sponsors
- Positively interacted with people of all ages and maintained their enjoyment and engagement while at the Rockets games
- Demanded immense teamwork and leadership
Hostess
Oak + Cru
Kelowna, BC
04.2016 - 09.2016
- Performed standard hostess duties and organized table seating
- Considered kitchen output to avoid overbooking, and monitored table turnover to accurately seat customers on time
Education
Bachelor of Arts - Psychology
University of British Colombia
Kelowna, BC06.2019
Associate of Arts - Psychology
Okanagan College
Kelowna, BC06.2017
Double Dogwood Diploma -
Kelowna Secondary School
Kelowna, BC06.2015
Skills
- Bilingual in English and French
- Superb Organization and Attention to Detail
- Exceptional Customer Service
- Very Strong Work Ethic
- Admirable Time Management
- Excellent Leadership Skills
Certification
- Serving it Right - Renewed September 2022
References
References available upon request
Timeline
Life Redesign Coach
Connect Communities
09.2020 - Current
Wine Enthusiast
Sandhill Winery
07.2020 - 12.2020
Social/Life Skills Counsellor
Okanagan Child And Youth Services
12.2018 - 07.2019
Sales Associate
Pandora
05.2018 - 03.2020
Hostess
Oak + Cru
04.2016 - 09.2016
Promotions Staff
Kelowna Rockets
09.2014 - 03.2018
Server
Mamma Rosa Restaurant
04.2012 - 09.2020
Bachelor of Arts - Psychology
University of British Colombia
Associate of Arts - Psychology
Okanagan College
Double Dogwood Diploma -
Kelowna Secondary School
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