Summary
Overview
Work History
Education
Skills
Timeline
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Paulina Eskelund-Hansen

Toronto,ON

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

14
14
years of professional experience

Work History

Dental Administrator

Jane Street Dental
09.2023 - 10.2023
  • Developed and maintained positive relationships with patients, families, coworkers, and other healthcare professionals
  • Answered inquiries from patients regarding their account balances
  • Answering phones in professional manner, scheduling appointments
  • Called patients for appointment reminders, Sent text reminders
  • Cleaning and maintaining office wait area
  • Processing credit card and cash payments for patients
  • Sending out pre estimate insurance for patients


BANK TELLER

Bank Of Montreal
08.2014 - 07.2019
  • Receive and count working cash at the beginning of the work shift and end of day balance cash and deposits
  • Handle 100+ customer and business interactions per day, providing detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Memorized products and services to answer customer questions quickly and efficiently; increased upselling products and bank accounts
  • Collect data such as customer names, addresses, phone numbers, credit card information for over 100 customers and enter data into banking software
  • Trained new employees in customer service script recitation, conflict resolution, and data entry practices
  • Work on complex spread sheets of financial statements to identify and analyze inconsistencies and inaccuracies
  • Execute account transactions such as deposits, withdrawals, ATM card orders, cheque orders

CUSTOMER SERVICE LOAN REPRESENTATIVE

CSF Financial
09.2009 - 05.2014
  • Operated POS cash register, handling 100+ transactions daily, and verified money counts in cash drawers make deposits
  • Earned reputation for prompt, efficient service with high-level accuracy of customer service
  • Maintained thorough knowledge of products, exceeded store credit cards sales quota by 10%
  • Trained customer service representatives, significantly increased store sales by 5%
  • Authorizes or recommends approval/denial of applicant performed daily
  • Ensuring loan documents are complete, accurate and in accordance with policy


Education

Dental Administrative Diploma

Medix College of Healthcare
Toronto, ON
10.2023

Nail Technician

Bryan College
Toronto, ON
09.2021

Manicure And Pedicure

Trillium Esthetic And Hair Technology College
Toronto, ON
06.2021

High School Diploma -

Horizons Learning Centres
Winnipeg, MB
06.2008

Skills

  • Excellent team player
  • Dynamic customer service skills
  • Critical thinker and problem solver
  • Great organizational skills
  • Standard First Aid & CPR Certifications
  • Typing speed: 55 wpm
  • Strong technical skills, including various computer programs

Timeline

Dental Administrator

Jane Street Dental
09.2023 - 10.2023

BANK TELLER

Bank Of Montreal
08.2014 - 07.2019

CUSTOMER SERVICE LOAN REPRESENTATIVE

CSF Financial
09.2009 - 05.2014

Dental Administrative Diploma

Medix College of Healthcare

Nail Technician

Bryan College

Manicure And Pedicure

Trillium Esthetic And Hair Technology College

High School Diploma -

Horizons Learning Centres

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Paulina Eskelund-Hansen