NATASHA STIRR

• Responsible for front desk administrative tasks in a fast paced environment.
• Oversees front desk inventory to ensure adequate supplies for daily operations and ensure timely order to prevent supply shortage.
• Develop and implement office protocols improving staff communication and overall satisfaction.
• Training of new staff on office procedures and protocols, usage of program software, and customer service for easy integration into the office environment.
• Reconciling accounts
• Managing multiple schedules and appointment confirmations in multiple offices to optimize office efficiency.
• Organizing and managing patient referrals to other specialty offices.
• Collaborates with other dental office professionals to facilitate efficient treatment planning and accommodate patient schedules.
• Coordinating new patient appointments to ensure excellent customer service
• Interacting with patients over the phone, email, SMS and in-person.
• Coordinating insurance coverage verification with patients and treatment coordinators to ensure the best possible patient outcome.
• Work alongside office IT support to minimize disturbances in software.
• Tracking and monitoring individual cases through third party software to ensure cases arrived on time. As well, notify appropriate parties within the office organization to avoid delay in arrival of cases.
• Assisted with the opening of a new office including the management of patient records.
• Participates in community events.
• Involved with the office marketing committee.

CPR Level- Emergency First Aid (CSA Basic Workplace First Aid) CPR BLS (HCP) Renewal has been obtained since March 2025.

• Responsible for front desk administrative tasks in a fast paced environment
• Accountable for organizing hygienist and dentist schedules
• Responsible for client accounts and schedule management
• Reconciled Accounts
• Accurately filed charts and experience with EMR
• Interacted with clients over the phone and in-person
• Answered telephone and email inquiries
• Organized referrals to specialty offices
• Coordinated with online billing to Dental Carriers
• Experience with ABELdent software
• Worked successfully independently and in a team

While working for this employer, I completed the necessary requirements to become a Certified Dental Receptionist under the ODAA in July 2020. Continuing education is a requirement to maintain this certification.

CPR Level- BLS (HCP) Renewal was also obtained January 2020 while being employed.

• Responsible for front desk administrative tasks
• Accountable for organizing therapists schedules
• Responsible for client account and schedule management
• Accountable for producing Concussion Testing Policy and Procedures for the clinic
• Tasked with clinic payroll
• Reconciled Accounts
• Accurately filed charts
• Answered telephone and email inquiries
• Interacted with clients over the phone and in-person
• Coordinated clients treatment with WSIB and Extended Health Carriers
• Experience with online billing to Extended Health Carriers using Telus Health Portal
• Worked successfully independently and in a team

• Responsible for front desk administrative tasks in a fast paced environment
• Accountable for organizing therapists schedules
• Responsible for client account and schedule management
• Accurately filed charts
• Answered telephone and email inquiries
• Interacted with clients over the phone and in-person
• Experience with online billing to Extended health Carriers using Telus Health portal
• Worked successfully independently and in a team
• Employment was based on a 'as needed basis'.

• Front desk administrative tasks in a fast paced environment
• Escorted guests to their seats
• Responsible for hotel and restaurant reservations
• Cleared and reset tables
• Worked successfully independently and in a team
• Responsible for the organization and execution of the daily continental breakfast.

• Performed front desk administrative tasks as well clinical tasks while assisting in a fast paced environment
• Accurately filed charts
• Confirmed upcoming client appointments
• Answered telephone inquires
• Worked successfully independently and in a team
• Interacted with clients over the phone and in-person
• Tasked with scheduling and rescheduling client appointments

Position started out as a high-school co-op. Went to post secondary school for Dental Assisting. Returned to office after post secondary school was completed and was employed as a dental assistant for 1 year. Experience with front desk administration with the same employer in between co-op, post secondary school and assisting. Eventually, returned back to post secondary school for completion of Dental Administration course.