Natasha Villamar
Toronto
Summary
Experienced service-oriented individual with strong problem-solving skills, outstanding communication skills and a passion for customer service
Overview
15
15
years of professional experience
Work History
Dental Administrator
Dentistry for you
01.2010 - Current
- Handles outbound and inbound telephone calls on triple line systems with an emphasis on professional excellence
- Answers patient inquiries with a friendly and positive attitude
- Successfully multitasking
- Manage the daily schedule, incl
- Scheduling and confirming appointments, while optimizing the schedule
- Process insurance claims, send pre-determinations, record detailed insurance breakdowns
- Collect payments at time of treatment (non-assignment office)
- Encourage patient acceptance of dental treatments by answering questions and creating value for the proposed treatment plan
- Follow-up with patients with pending treatment
- Present and review treatments and payment plans
- Lean team meetings and review audits with each team member including other administrative duties
- Main point of contact for Spanish speaking patients.
Customer Service Representative
VGW
05.2022 - 02.2023
- Confidently handles complex player queries
- Utilize reporting dashboards to action a set of proactive tasks to enhance key moments in our player’s journey
- Identify & act on opportunities to sustainably retain customers
- Follows all team and business guidelines independently with little supervision
- Work closely with the Account Executives and Account Managers to ensure that everything is up to standard, and the players are satisfied.
Education
Diploma in Dental assisting -
everest college
12.2011
business administration -
humber college
12.2010
Skills
- Bilingual fluent in English and Spanish
- Excellent customer service skills
- Tech savvy
- Outstanding communicator
- MS Office and various computer software
- Fast-learner
- Natural problem-solver
- Team leadership
- Relationship management
- Active listener
- Team player
- Telecommunication
- Strong interpersonal skills
Timeline
Customer Service Representative
VGW
05.2022 - 02.2023
Dental Administrator
Dentistry for you
01.2010 - Current
Diploma in Dental assisting -
everest college
business administration -
humber college