Johanna Gonzalez Lozano
Kelowna,BC
Summary
Dental Administrator with a strong foundation in patient record management and appointment scheduling, utilizing Dentrix and Tracker to enhance clinic efficiency. Over 8 years of customer service experience contributes to a welcoming environment and excellent patient care in fast-paced settings.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Dental Administrator
Kelowna Dental Centre
Kelowna, British Columbia
07.2026 - 09.2026
- Coordinated patient scheduling and appointment confirmations to optimize clinic operations.
- Fostered welcoming atmosphere for visitors in reception area through attentive customer service.
- Supported dental staff with administrative tasks to streamline workflow.
Dental Administrator
Apple Dental Care
02.2026 - 04.2026
- Answered incoming calls, scheduled appointments, processed payments, kept the schedule full, and managed new-patient forms to streamline patient flow.
- Delivered friendly, professional customer service for patients.
- Assisted dentists during procedures to ensure smooth workflow and patient comfort.
- Operated autoclaves and sterilization equipment, ensuring compliance with safety standards and protocols.
- Maintained cleanliness of sterilization area and equipment to adhere to safety standards.
- Managed inventory of dental supplies, ordering items to ensure continuous availability and prevent shortages.
Dental Administrator
Sopa Square Dental
12.2025 - 01.2026
- Handled phone calls, booked new patients, processed payments and maintained the appointment schedule.
- Send patient referrals and provided excellent customer service.
Dental Administrator
Aura Dental, West Kelowna Practicum
- Completed a dental office administration practicum that included dental front-office procedures and patient administration.
PC Express Shopper
Superstore
07.2025 - 01.2026
- Managed time effectively to consistently meet tight deadlines in high-volume, fast-paced environment.
- Guided customers in locating products, enhancing their shopping experience.
- Coordinated with store associates to efficiently locate missing products for customers.
Barista
Kekuli Cafe
08.2025 - 12.2025
- Prepared high-quality coffee beverages according to customer preferences.
- Delivered friendly customer service while taking orders and preparing drinks.
- Prepared menu items using espresso equipment, grinders, and manual brewing methods while operating POS and handling cash transactions.
- Collaborated with team members to deliver efficient service during peak hours, enhancing customer experience.
- Maintained cleanliness and organization of the cafe workspace and equipment.
Sales Associate
Winners
Westbank, British Columbia
09.2024 - 07.2025
- Assisted customers in locating products and provided informed recommendations to enhance the shopping experience.
- Welcomed customers at the entrance of the store and provided exceptional customer service.
- Handled cashier duties, including processing payments and ensuring accurate change delivery.
- Managed inventory through regular stock counts and timely replenishments to ensure product availability.
Sales Associate
Aerie by American Eagle Outfitters
Kelowna, British Columbia
04.2024 - 08.2024
- Assisted customers with product selection and provided personalized recommendations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Handled customer inquiries and resolved issues in a timely and professional manner.
- Maintained visual merchandising standards to enhance store presentation and appeal.
Banquet Server
Coast Capri Hotel
Kelowna, British Columbia
04.2024 - 08.2024
- Served food and beverages to guests during functions.
- Provided excellent customer service to enhance guest experiences.
- Set up banquet tables and arrange decorations for events.
- Assisted with the breakdown and cleanup of event spaces.
- Followed safety and sanitation protocols in food handling.
- Maintained inventory of tableware and supplies for events.
- Communicated effectively with team members during busy shifts.
Delivery Driver
Dominó's Pizza
10.2023 - 03.2024
- Delivered pizzas promptly to customer locations, reinforcing order precision.
- Ensured accurate, timely deliveries, enhancing customer satisfaction.
- Maintained vehicle cleanliness and functionality for safe transportation.
- Assisted warehouse team in packing orders, supported efficient operations.
Meat Department / Cashier
Save-On-Foods
06.2023 - 10.2023
- Ensured cleanliness and organization of meat display cases to promote product appeal and customer satisfaction.
- Operated meat processing equipment following safety protocols.
- Organized the department to enhance product quality and ensured compliance by monitoring safety equipment.
- Assisted customers with product inquiries and store navigation.
Server
Momo Sushi Downtown
07.2020 - 05.2023
- Took accurate food and drink orders from customers.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Resolved customer complaints diplomatically to ensure guest satisfaction.
- Assisted in training new servers on menu items and service standards to ensure consistent service quality.
- Managed closing and restocking duties while training new staff and multitasking in a fast-paced environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Team Member
McDonald's
03.2018 - 07.2020
- Provided friendly and helpful service to customers at front counter, enhancing customer experience.
- Processed customer orders accurately using point-of-sale system.
- Operated cash register and drive-thru, ensuring accurate order processing and effective communication with customers and management.
- Cleaned and organized workstations and dining areas to ensure a hygienic environment.
Education
Dental Office Administrative Certificate -
Okanagan College
Kelowna, BC09-2025
High School Diploma -
Kelowna Secondary School
06-2021
Business Administration Degree -
Okanagan College
Kelowna, BC09-2026
Skills
- Dentrix / patient record management
- Appointment scheduling
- Payment processing
- Patient onboarding
- Office administration
- Organizational management
- Customer service
- Patient interaction
- Phone communication
- Strong written and verbal communication
- Attention to detail
- Problem solving
- Multitasking
- Collaboration techniques
- Dependable attendance
- Independent and team player
Certification
Dental Office Administrative Certificate - Okanagan College, Serving It Right
Languages
Spanish
Native/ Bilingual
Timeline
Dental Administrator
Kelowna Dental Centre
07.2026 - 09.2026
Dental Administrator
Apple Dental Care
02.2026 - 04.2026
Dental Administrator
Sopa Square Dental
12.2025 - 01.2026
Barista
Kekuli Cafe
08.2025 - 12.2025
PC Express Shopper
Superstore
07.2025 - 01.2026
Sales Associate
Winners
09.2024 - 07.2025
Sales Associate
Aerie by American Eagle Outfitters
04.2024 - 08.2024
Banquet Server
Coast Capri Hotel
04.2024 - 08.2024
Delivery Driver
Dominó's Pizza
10.2023 - 03.2024
Meat Department / Cashier
Save-On-Foods
06.2023 - 10.2023
Server
Momo Sushi Downtown
07.2020 - 05.2023
Team Member
McDonald's
03.2018 - 07.2020
Dental Administrator
Aura Dental, West Kelowna Practicum
Dental Office Administrative Certificate -
Okanagan College
High School Diploma -
Kelowna Secondary School
Business Administration Degree -
Okanagan College