Parneet saini
Brampton,ON
Summary
Compassionate Health Care Assistant known for high productivity and efficient task completion. Specialized in patient care, medical terminology understanding, and emergency response readiness. Excel in communication, empathy, and teamwork to ensure optimal patient support and care coordination.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tim hortons
Vaughan, Ontario
12.2023 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Health Administration
Mohawk College of Applied Arts And Technology
Hamilton, None07-2025
Skills
- Jane Universal and Oscar scheduling software
- Healthcare regulations
- Data analysis
- Project management
- Customer relationship management
- Billing and coding
- Effective communication
- Microsoft outlook
- Account updating
- Account management
- Time management
- Data collection
- Appointment scheduling
- Multitasking and organization
- Report creation
- Documentation
- Opening and closing accounts
- Technical support
- Bed preparation
- HIPAA compliance
- Health records management
- Typing speed 60 wpn
- Trained in clinical skill assessment [ PPE, vital signs and Urinalysis]
Timeline
Customer Service Representative
Tim hortons
12.2023 - Current
Health Administration
Mohawk College of Applied Arts And Technology