Navneet Kaur

Brampton,ON

Summary

Recent graduate in Office Administration, seeking a full-time position as an Office Administrator or Customer Service Representative. Offering strong skills in office management, customer service, medical terminology, transcription, scheduling, and data entry gained through part-time experience in both medical and corporate administrative settings. Eager to apply organizational and communication skills to a dynamic team.

Overview

year of professional experience

Certification

Work History

Administrative Assistant/Customer Service Representative

Sevayu

Toronto, Ontario

07.2024 - 11.2024

Provided front-line customer service, answering calls, responding to inquiries, and resolving customer issues efficiently.
Scheduled and coordinated meetings, ensuring proper communication across departments and stakeholders.
Performed data entry tasks, including maintaining and updating client databases, ensuring accuracy and completeness.
Assisted with preparation of reports and presentations for senior management.
Managed office supplies, placed orders, and maintained inventory for smooth office operations.
Handled correspondence and coordinated the logistics for team events and conferences.

Medical Office Assistant

Westbrook Medical clinic

Oakville, Ontario

01.2024 - 05.2024

Managed scheduling for patient appointments and follow-ups using OSCAR EMR and Jane app.
Assisted in medical transcription, ensuring accurate documentation of patient records and physician notes.
Utilized medical terminology to enter patient data into Electronic Health Record (EHR) system.
Communicated with patients regarding appointment reminders and insurance verification.
Processed and filed medical forms, including patient intake forms and consent documents, adhering to confidentiality protocols.
Demonstrated strong attention to detail in updating patient information and maintaining records.

Education

College Diploma - Office Administration - Health Services

Mohawk College

Mississauga

12.2024

Skills

Medical Office Administration: Medical Terminology, Patient Scheduling, Transcription, EHR Systems
Customer Service: Client Communication, Issue Resolution, Multi-tasking, Conflict Resolution
Office Administration: Data Entry, Scheduling, Office Organisation, and Report Preparation

Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), EHR Software (eg, Epic, Cerner, OSCAR, Jane app), Google Workspace
Attention to Detail: Ensuring accuracy in documentation, data entry, and transcription
Communication: Effective verbal and written communication with clients, patients, and internal teams