Camille Walker
Vermilion,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Appointment Setter/Customer Service Representative
Hearing Life Canada
04.2022 - 12.2023
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from customers.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Medical Office Assistant
416 Chiro
10.2021 - 02.2022
- Coordinated patient and staff scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Entered procedure codes and diagnosis codes into medical billing software.
- Received, recorded and filed medical payments by check, cash and credit card.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Office Assistant
Border City Pediatrics
04.2019 - 03.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and message scheduled appointments and handling patient inquiries, followed up with reminder phone calls
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Recorded patients' vital signs, blood pressure and measurements upon arrival.
- Coordinated referrals from other medical specialists and documented details in patient charts.
Food Service and Housekeeping
Vermilion Housing Foundations
01.2019 - 12.2020
- Cleaned and sanitized dishes and utensils.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Replenished residents' room toiletries such as soap, shampoo and paper products. Made beds as per resident's comfort.
Customer Service Representative/Scheduling Coordinator
Cosmetic Dentistry Grants
06.2016 - 01.2017
- Managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities (dentists) to set up procedures.
- Educated patients about the grant program, and its coverage, treatment plans available and dentists available through the program in their area.
- Answered telephone calls to offer office information, answered questions and directed calls to staff.
- Confirmed patient appointments day before scheduled.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Front Desk Receptionist
Urban Curls Hair Studio
10.2016 - 08.2017
- Greeted guests at front desk
- Scheduled and confirmed appointments for clients and stylists.
- Communicated with clients and updated client records via phone/email
- Organized and ordered inventory as needed
- Kept work areas, tools and equipment clean and properly sanitized
- Checked clients in and prepared them for hair cuts and styles .
- Collected payments from clients and updated account balances.
- Educated clients about services and products available
Customer Service Representative/Scheduling Coordinator
Cosmetic Dentistry Grants
06.2016 - 01.2017
- Managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up procedures and confirmed appointments.
- Educated patients about the grant program, and its coverage, treatment plans available and dentists available through the program in their area.
- Answered telephone calls to offer office information, answered questions and directed calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Office Assistant
Scarborough Gastroenterology
05.2016 - 10.2016
- Greeted patients, answered calls
- Coordinated patient appointments, bookings and referrals through EMR system (Accuro)
- Filed, faxed and scanned documents accordingly
- Made patients aware of preparations for procedures and after care
- Kept rooms tidy and stocked with supplies as needed
Medical Office Assistant (On Call)
Dr. Gerald Rockman’s Family Practice
01.2015 - 01.2017
- Answered general telephone inquiries, validated health cards and prepped patient rooms.
- Collected and labeled samples from patients for laboratory testing.
- Registered new patients and updated existing patient demographics.
- Checked in patients and placed them in appropriate rooms.
- Validated health cards and prepared rooms.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Called and faxed pharmacies to submit prescriptions and refills
Education
Diploma - Medical Office Assistant
TriOs College
Toronto, ON03.2016
Skills
- Able to work well under pressure and adapt to changes rapidly
- Strong communication, interpersonal and problem-solving skills
- Detail oriented, Multitasking, Organization and Time management
- Computer Skills , Phone and Email Etiquette, Appointment Scheduling
- CPR Certified
- Medical Terminology and experienced with Dicta-typing Transcription
- EMR Software experience (Accuro, Jane, Oscar, Novari )
Timeline
Appointment Setter/Customer Service Representative
Hearing Life Canada
04.2022 - 12.2023
Medical Office Assistant
416 Chiro
10.2021 - 02.2022
Medical Office Assistant
Border City Pediatrics
04.2019 - 03.2020
Food Service and Housekeeping
Vermilion Housing Foundations
01.2019 - 12.2020
Front Desk Receptionist
Urban Curls Hair Studio
10.2016 - 08.2017
Customer Service Representative/Scheduling Coordinator
Cosmetic Dentistry Grants
06.2016 - 01.2017
Customer Service Representative/Scheduling Coordinator
Cosmetic Dentistry Grants
06.2016 - 01.2017
Medical Office Assistant
Scarborough Gastroenterology
05.2016 - 10.2016
Medical Office Assistant (On Call)
Dr. Gerald Rockman’s Family Practice
01.2015 - 01.2017
Diploma - Medical Office Assistant
TriOs College
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