SAP
Prabhpreet Multani
Milton,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CertainTeed
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Associate
Groeneveld Lubrication Solutions Inc.
02.2024 - 07.2024
- Managed and prepared items for shipping
- Acquired knowledge on operating the SAP system
- Maintained a positive attitude while completing daily operational tasks
- Trained and mentored new team members to increase productivity
Office Administrator
QRC Logistics
04.2020 - 07.2022
- Ensured accurate documentation of all orders, suppliers and customers
- Provided prompt responses to customer calls and emails on a daily basis
- Demonstrated proficiency in order processing within the company's system
- Transformed customer interactions by effectively identifying their needs and delivering personalized services
- Obtained customers' billing information, product numbers, and item specifications
- Monitored order progress to ensure timely deliveries
- Worked collectively with teammates to successfully complete projects
- Contributed input to optimize productivity in different departments
Seasonal Associate
Amazon
09.2018 - 02.2019
- Collaborated with team members to efficiently achieve goals and exceed targets
- With the ability to manage multiple tasks at once, I consistently upheld high levels of attention to detail
- Enhanced sales performance through the utilization of learning tools and sales programs
Crew Member
McDonald's
02.2017 - 01.2018
- Reduced wait times through efficient order taking and payment processing
- Provided excellent customer service through friendly interactions and welcoming conversations
- Ensured stations were consistently replenished with all required items
- Effectively managed and accomplished time-sensitive assignments
- Cross-trained in various roles to support operations during peak times
Education
Diploma -
Humber Collage
Etobicoke, ON09.2020
Diploma - undefined
Saint Francis Xavier Catholic secondary school
Milton, ON09.2018
Skills
- Interpersonal Skills
- Conflict resolution
- Documentation Management
- Customer Service Excellence
- Teamwork and Collaboration
- SAP Proficent
- Communication
- Attention to Detail
- Multitasking Abilities
- Verbal and written communication
- Universal scheduling software
Certification
- Dispatch certification
- Security Guard Licence
- CPR Certification
Availability
FULL TIME
Software
Universal Scheduling
Delivery suite
Timeline
Customer Service Representative
CertainTeed
09.2024 - Current
Associate
Groeneveld Lubrication Solutions Inc.
02.2024 - 07.2024
Office Administrator
QRC Logistics
04.2020 - 07.2022
Seasonal Associate
Amazon
09.2018 - 02.2019
Crew Member
McDonald's
02.2017 - 01.2018
Diploma - undefined
Saint Francis Xavier Catholic secondary school
Diploma -
Humber Collage
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