JENNIFER MENJIVAR
Scarborough,Canada
Summary
Client-focused and solution-oriented professional, recently graduated from the Massage Therapy program and currently awaiting licensing. Brings over 10 years of experience in customer service, team leadership, and administrative operations, with hands-on involvement in rehabilitation settings. Proficient in leading industry software including Jane, Universal Office, AxisCare, HCAI, and QuickBooks. Known for strong communication, continuous learning and desire to deliver high-quality therapeutic care within the wellness and rehabilitation sectors.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service
- Provided customer service throughout the day, through the phone & in-person, answered customer questions, and provide information on products, procedures & policies
- Received payment by cash, debit, credit cards, vouchers, or gift cards online & in-person
- Issued receipts, refunds, credit card payments & exchanges using POS System as well as Spree Commerce & other online platforms
Toronto GTA
Team Leader
- Trained groups of 50+ individuals both in-person and online on customer service, data entry, sales, cash handling, and provided ongoing coaching to new and existing employees. Also taught representatives how to effectively manage stressful situations, handle angry customers and complaints, and respond to emergency events such as floods, power outages, and pandemics.
- Provided consistent communication and submission of reports to head management, based on workers performance, as well as clients' requirements
- Supervised 20+ workers on production and sales floor, making sure targets are met on an hourly basis
- Coordinated weekly schedules according to individual needs & company/client budget
- Responsible for opening and closing the store, including managing the alarm system. Handled pricing, stocking, and rotating merchandise regularly, as well as shipping and receiving inventory using RF scanners. Conducted processing and auditing of sales floor inventory to ensure accuracy.
Administrative Coordinator
Oakview Home Care
01.2024 - Current
Case Coordinator
AGTA Home Health Care
01.2021 - 01.2023
Customer Service Team Leader
Randstad
01.2017 - 01.2021
- Contract Based (Atco, Canadian Red Cross, Ikea)
Sales Coach
H&M
01.2015 - 01.2018
Keyholder
Ardene
01.2014 - 01.2015
Education
Diploma - Massage Therapy
TriOS College
Toronto, ON08-2027
Skills
- Over 10 years of excellent and courteous customer service
- Confirmed leadership, presentation and analytical skills, as well as ability to meet deadlines
- Goal oriented professional & self starter with a high level of resourcefulness & flexibility
- Strong computer skills efficiency such as MS Office (Word, Excel, Outlook, PowerPoint)
- Proficiency using Jane, Universal Office, AxisCare, HCAI, and QuickBooks
- Emergency First Aid Certified - CPR Level A - AED
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- WHMIS Certification 2023
- Worker Health & Safety Awareness In 4 Steps Certification 2023
- Workplace Violence and Harassment Certification 2023
- Accessibility for Ontarians with Disabilities Act Certification 2023
- Personality Dimensions - Career Life Skills Certification 2021
- Slips, Trips and Falls Certification 2021
Timeline
Administrative Coordinator
Oakview Home Care
01.2024 - Current
Case Coordinator
AGTA Home Health Care
01.2021 - 01.2023
Customer Service Team Leader
Randstad
01.2017 - 01.2021
Sales Coach
H&M
01.2015 - 01.2018
Keyholder
Ardene
01.2014 - 01.2015
Customer Service
Toronto GTA
Team Leader
Diploma - Massage Therapy
TriOS College