Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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JENNIFER MENJIVAR

Scarborough,Canada

Summary

Client-focused and solution-oriented professional, recently graduated from the Massage Therapy program and currently awaiting licensing. Brings over 10 years of experience in customer service, team leadership, and administrative operations, with hands-on involvement in rehabilitation settings. Proficient in leading industry software including Jane, Universal Office, AxisCare, HCAI, and QuickBooks. Known for strong communication, continuous learning and desire to deliver high-quality therapeutic care within the wellness and rehabilitation sectors.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service

  • Provided customer service throughout the day, through the phone & in-person, answered customer questions, and provide information on products, procedures & policies
  • Received payment by cash, debit, credit cards, vouchers, or gift cards online & in-person
  • Issued receipts, refunds, credit card payments & exchanges using POS System as well as Spree Commerce & other online platforms

Toronto GTA

Team Leader
  • Trained groups of 50+ individuals both in-person and online on customer service, data entry, sales, cash handling, and provided ongoing coaching to new and existing employees. Also taught representatives how to effectively manage stressful situations, handle angry customers and complaints, and respond to emergency events such as floods, power outages, and pandemics.
  • Provided consistent communication and submission of reports to head management, based on workers performance, as well as clients' requirements
  • Supervised 20+ workers on production and sales floor, making sure targets are met on an hourly basis
  • Coordinated weekly schedules according to individual needs & company/client budget
  • Responsible for opening and closing the store, including managing the alarm system. Handled pricing, stocking, and rotating merchandise regularly, as well as shipping and receiving inventory using RF scanners. Conducted processing and auditing of sales floor inventory to ensure accuracy.

Administrative Coordinator

Oakview Home Care
01.2024 - Current

Case Coordinator

AGTA Home Health Care
01.2021 - 01.2023

Customer Service Team Leader

Randstad
01.2017 - 01.2021
  • Contract Based (Atco, Canadian Red Cross, Ikea)

Sales Coach

H&M
01.2015 - 01.2018

Keyholder

Ardene
01.2014 - 01.2015

Education

Diploma - Massage Therapy

TriOS College
Toronto, ON
08-2027

Skills

  • Over 10 years of excellent and courteous customer service
  • Confirmed leadership, presentation and analytical skills, as well as ability to meet deadlines
  • Goal oriented professional & self starter with a high level of resourcefulness & flexibility
  • Strong computer skills efficiency such as MS Office (Word, Excel, Outlook, PowerPoint)
  • Proficiency using Jane, Universal Office, AxisCare, HCAI, and QuickBooks
  • Emergency First Aid Certified - CPR Level A - AED

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • WHMIS Certification 2023
  • Worker Health & Safety Awareness In 4 Steps Certification 2023
  • Workplace Violence and Harassment Certification 2023
  • Accessibility for Ontarians with Disabilities Act Certification 2023
  • Personality Dimensions - Career Life Skills Certification 2021
  • Slips, Trips and Falls Certification 2021

Timeline

Administrative Coordinator

Oakview Home Care
01.2024 - Current

Case Coordinator

AGTA Home Health Care
01.2021 - 01.2023

Customer Service Team Leader

Randstad
01.2017 - 01.2021

Sales Coach

H&M
01.2015 - 01.2018

Keyholder

Ardene
01.2014 - 01.2015

Customer Service

Toronto GTA

Team Leader

Diploma - Massage Therapy

TriOS College

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