PANISH TRIPATHI
TORONTO,CANADA
Summary
Professional and enthusiastic food and beverage server with over three years of experience delivering first-class service to dining patrons in busy restaurants, in room dining, mini bar, pool bar. Upbeat energy, confidence and poise have earned praise from employers and customers alike, along with my ability to multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dining establishments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
JW Marriott The Rosseau Muskoka Resort & Spa
09.2024 - 02.2025
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Addressed and handled customer complaints in polite and professional manner.
Food and Beverage Server
Toronto Marriott City Center
02.2024 - 09.2024
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Boosted customer loyalty with personalized attention, remembering regulars'' preferences, and making recommendations based on individual tastes.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Server Assistant
Old Spaghetti Factory
12.2023 - 09.2024
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Food and Beverage Server
Grand Millennium Hotel
10.2021 - 12.2022
- Worked as IRD Server, Order Taker, Minibar Attended, All day dining and Pool bar
- Greeted an average of 120 guests daily and fielded inquiries about menu items, and provided recommendations and allergy information as requested.
Education
Post Graduate - Hospitality And Tourism Operations Management -
Fanshawe College
Toronto, Canada12.2024
Bachelor of Arts - Hospitality Management -
IIMS College
Kathmandu, Nepal10.2021
Skills
- Excellent customer care& exceptional telephone etiquette
- Service Prioritization
- Able to problem solve, anticipating, analyzing, and identifying problems, responding quickly when situations arise and preventing problems when possible
- Microsoft Office, POS(Micros, Touch Bistro ), Sky Jana, Opera, Inventory
- Teamwork and Collaboration
Certification
- Smart Serve, Alcohol and Gambling Commission of Ontario(AGCO)
- Food Handler Certification
- AHLEI( Guest Service Professional)
- AODA
- WHMIS
- Ministry Of Labour, Training and Skills Development
- Unsung Hero of the Month
Timeline
Food and Beverage Server
JW Marriott The Rosseau Muskoka Resort & Spa
09.2024 - 02.2025
Food and Beverage Server
Toronto Marriott City Center
02.2024 - 09.2024
Server Assistant
Old Spaghetti Factory
12.2023 - 09.2024
Food and Beverage Server
Grand Millennium Hotel
10.2021 - 12.2022
Bachelor of Arts - Hospitality Management -
IIMS College
- Smart Serve, Alcohol and Gambling Commission of Ontario(AGCO)
- Food Handler Certification
- AHLEI( Guest Service Professional)
- AODA
- WHMIS
- Ministry Of Labour, Training and Skills Development
- Unsung Hero of the Month
Post Graduate - Hospitality And Tourism Operations Management -
Fanshawe College