Ajay Kumar
Barrie,ON
Summary
Accomplished hospitality professional with a strong foundation in procurement, operations management, and delivering exceptional guest experiences. Known for optimizing supply chains, improving processes, and leading high-performing teams in both luxury hotel and quick-service settings. Skilled in blending strategic planning with hands-on leadership to exceed business goals, optimize resources, and maintain high service standards. Passionate about using innovation and teamwork to improve customer satisfaction, operational excellence, and long-term organizational success.
Overview
6
6
years of professional experience
Work History
Purchasing Manager
JW Marriott The Rosseau Muskoka Resort & Spa
Minett, ON
04.2022 - Current
- Directed purchasing operations for a luxury resort, ensuring seamless supply chain management and cost-effective procurement strategies.
- Established and maintained vendor partnerships to deliver premium quality goods while achieving an average cost savings of 12%.
- Developed and implemented best practices in inventory management, reducing waste by 17% and ensuring uninterrupted operations.
- Collaborated with senior leadership to align purchasing decisions with organizational goals, enhancing operational efficiency.
- Spearheaded sustainability initiatives, integrating eco-friendly products and reducing environmental impact.
- Provided mentorship and leadership to junior staff, fostering a culture of collaboration and continuous improvement.
Food and Beverage Server- Part-time
JW Marriott the Rosseau Muskoka Resort and Spa
Minett , ON
05.2021 - 08.2022
- Delivered exceptional guest service, contributing to a consistent high satisfaction rating in post-dining surveys.
- Trained and mentored new hires, improving team performance and ensuring adherence to Resort brand standards.
- Assisted in optimizing restaurant operations, increasing table turnover rates without compromising guest experience.
- Acted promptly to address concerns and to enhance overall guest satisfaction.
Shipping and Receiving Associate
JW Marriott The Rosseau Muskoka Resort & Spa
Minett, ON
06.2020 - 04.2022
- Managed inbound and outbound logistics for the resort, ensuring timely delivery and accurate inventory tracking.
- Led initiatives that proactively resolved supply chain issues, maintaining a high accuracy rate in inventory records.
- Enhanced operational efficiency by streamlining receiving processes, reducing average processing time.
- Coordinated with internal departments to prioritize high-demand items, ensuring uninterrupted service delivery.
Store Supervisor
Pizza Pizza
Barrie, Ontario
12.2019 - 05.2020
- Supervised daily store operations, ensuring smooth workflows and adherence to company policies.
- Managed scheduling and trained team members to deliver high-quality service and operational efficiency.
- Monitored inventory levels and coordinated restocking to prevent shortages during peak hours.
- Resolved customer complaints promptly and professionally, ensuring brand loyalty.
Line Cook/Cashier
Pizza Pizza
Barrie, Ontario
09.2018 - 12.2019
- Prepared food items according to standardized recipes, maintaining quality and consistency.
- Managed cash register operations with accuracy, handling daily transactions efficiently.
- Ensured cleanliness and organization of kitchen and front-of-house areas to meet health and safety standards.
- Assisted in training new team members, fostering a collaborative and supportive work environment.
Education
Hotel And Resort Operation Management - Hospitality Management
Georgian College of Applied Arts And Technology
Barrie, ON04.2020
Skills
- Strategic Leadership & Operational Oversight
- Revenue Growth & Budget Management
- Guest Satisfaction & Brand Standards Compliance
- Process Optimization & Resource Allocation
- Vendor Management & Cost Control
- Data-Driven Decision Making
- Hospitality Industry Expertise
- Crisis Management & Problem-Solving
Additional Information
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), utilizing advanced features for data analysis, reporting, and presentations.
- Fluent in English; conversational proficiency in Hindi, Punjabi, Urdu and Haryanvi.
- Smart Serve certificate holder
- Experienced in using hospitality management software to streamline operations and optimize guest services.
Timeline
Purchasing Manager
JW Marriott The Rosseau Muskoka Resort & Spa
04.2022 - Current
Food and Beverage Server- Part-time
JW Marriott the Rosseau Muskoka Resort and Spa
05.2021 - 08.2022
Shipping and Receiving Associate
JW Marriott The Rosseau Muskoka Resort & Spa
06.2020 - 04.2022
Store Supervisor
Pizza Pizza
12.2019 - 05.2020
Line Cook/Cashier
Pizza Pizza
09.2018 - 12.2019
Hotel And Resort Operation Management - Hospitality Management
Georgian College of Applied Arts And Technology
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