AJIKE SOMUYIWA
Toronto,Canada
Summary
Dynamic Business Analyst with over 6 years of experience leading complex digital, financial, and IT transformation projects. Expertise in Agile delivery, business analysis, backlog management, and stakeholder engagement across public and private sectors. Proficient in integrating emerging technologies such as Artificial Intelligence (AI) and automation solutions to enhance business processes, data insights, and customer experiences. Certified CBAP and ScrumMaster, driven by a passion for continuous improvement and digital innovation while excelling in collaborative environments to meet needs, improve processes, and exceed expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst/ Project Associate
The Marketing Store
03.2023 - 07.2024
- Led Agile ceremonies and backlog grooming sessions; created and managed 50+ user stories and acceptance criteria in JIRA.
- Defined business requirements for AI-driven sentiment analysis and campaign optimization algorithms.
- Conducted discovery sessions, business impact analysis, and documented stakeholder needs into scalable requirements.
- Delivered user flows, process maps, and prototypes in collaboration with UX teams to align product strategy with customer journeys.
- Supported UAT, QA, and release readiness; ensured traceability of test cases to requirements.
- Prepared 10% of the training materials and documentation; delivered sessions on Agile best practices and sprint planning.
- Maintained project trackers in Excel, managed SharePoint updates, and submitted tickets via JIRA.
BUSINESS ANALYST
Hsbc Bank
10.2021 - 12.2022
- Conducted process mapping (AS-IS/TO-BE) for internal financial operations using Visio and Excel-based models.
- Conducted feasibility studies and process reengineering initiatives, reducing transaction processing times by 20%.
- Aligned ERP enhancements with compliance standards and documented BRDs and process flows in Visio.
- Developed Tableau dashboards for financial KPIs and executive reporting.
- Supported cross-functional Agile delivery teams, participating in sprint reviews and retrospective facilitation.
BUSINESS ANALYST
Teleperformance
10.2019 - 10.2021
- Delivered user documentation and training on AI features within the self-service portal.
- Managed ServiceNow ITSM/ITOM enhancements and change control processes.
- Facilitated over 50 user story development, sprint planning, and process flow documentation.
- Conducted workshops for stakeholders to identify service delivery gaps and improve customer experience.
- Led system testing activities, created acceptance criteria, and monitored KPIs for continuous improvement.
BUSINESS DEVELOPMENT ANALYST
Square One Insurance
09.2018 - 09.2019
- Integrated Guidewire BillingCenter with external systems and managed user stories and test plans.
- Created use cases and BRDs to support digital transformation and system automation.
- Collaborated with business and technical teams to enhance the policy and billing systems.
- Managed the needs of more than 100 customers at once using strong prioritization and multitasking abilities.
BUSINESS ANALYST
ImprovTek Consulting
07.2017 - 08.2018
- Created over 10 technical documentation, user manuals, and knowledge articles for end-users.
- Developed AODA-compliant training materials and process guides.
- Created business service blueprints and worked closely with developers and solution architects.
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
Education
B.sc - Business Management
University of Ilorin
Kwara State, Nigeria06.2017
Skills
- Business Analysis: BRD/FSD, Requirements Elicitation, Gap Analysis, Cost-Benefit Analysis, Functional/Non-Functional Specs
- Agile Delivery: Sprint Planning, Backlog Grooming, User Story Mapping, UAT Support, DevOps Collaboration
- Stakeholder Engagement: Workshop Facilitation, Change Management, Communication Strategy, Executive Presentations, Product Demos
- Documentation & Modeling: Business Cases, User Flows, Wireframes, Data Flow Diagrams, Journey Maps
- Tools & Platforms: JIRA, Confluence, ServiceNow, Salesforce, Visio, SharePoint, Microsoft 365, Azure, SQL, Tableau
- Compliance & Standards: AODA, ITIL, SOX, SDLC, OPS I&IT Guidelines
- Requirements gathering
- Data analysis
Certification
- International Institute of Business Analysis (IIBA) Certified
- Certified Business Analysis Professional (CBAP)
- Certified ScrumMaster (CSM)
- AI for Business Professionals – Coursera (2024)
- Lean Six Sigma Yellow Belt (in progress)
Timeline
Business Analyst/ Project Associate
The Marketing Store
03.2023 - 07.2024
BUSINESS ANALYST
Hsbc Bank
10.2021 - 12.2022
BUSINESS ANALYST
Teleperformance
10.2019 - 10.2021
BUSINESS DEVELOPMENT ANALYST
Square One Insurance
09.2018 - 09.2019
BUSINESS ANALYST
ImprovTek Consulting
07.2017 - 08.2018
B.sc - Business Management
University of Ilorin