Olivia PARIS-BROWN
ON,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Business Coordinator/Client Advisor
AmorePacific
03.2022 - 08.2024
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Conducted financial activities for monthly reconciliation and to assist with annual budget.
- Facilitated communication with clients and team members to improve business strategy and operation.
- Assisted in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.
Barista
Starbucks
08.2023 - 01.2024
- Maintain a clean and organized workspace so that partners can locate resources and products as needed
- Maintain regular and consistent attendance and punctuality
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Manager
Aspire For Higher Sports
03.2021 - 08.2023
- Maintained accurate records of attendance, incident reports, and medical information for each camper under my supervision.
- Fostered a positive and inclusive atmosphere, promoting teamwork and camaraderie among campers.
- Implemented effective behavior management strategies to maintain a positive learning environment for all campers.
- Assisted in the planning and execution of age-appropriate programs for improved camper satisfaction.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Sales Associate
Bed Bath & Beyond
02.2022 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Call Center Representative
Miracle Arena
10.2020 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Science -
Seneca College
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Stocking and receiving
- Cash register operation
- Verbal/written communication
- Client service
- Conflict resolution
- Store opening and closing
- Sales training
- Hospitality and accommodation
LANGUAGES
English (Fluent)
French (Fluent)
Timeline
Barista
Starbucks
08.2023 - 01.2024
Business Coordinator/Client Advisor
AmorePacific
03.2022 - 08.2024
Sales Associate
Bed Bath & Beyond
02.2022 - 02.2023
Manager
Aspire For Higher Sports
03.2021 - 08.2023
Call Center Representative
Miracle Arena
10.2020 - 05.2022
Bachelor of Science -
Seneca College
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