NADIA AMIN
Toronto,ON
Summary
Client advisory professional with substantial experience in business services, offering strategic insights to foster client relationships and drive business goals. Achieved consistent sales targets through tailored solutions and proactive communication, enhancing client satisfaction. Recognized for problem-solving abilities and teamwork, driving business growth while maintaining compliance and operational efficiency. Committed to delivering exceptional service and fostering strong client connections.
Overview
7
7
years of professional experience
Work History
Client Advisor, Business Services
RBC
03.2019 - Current
- Delivered presentations at networking events to cover available products and services.
- Requested referrals from new and existing customers to boost business.
- Collaborated with team members to develop tailored solutions for clients'' specific challenges and goals.
- Conducted thorough market analysis to identify trends and make informed recommendations for clients'' business growth strategies.
- Acted as a liaison between clients and internal teams to ensure seamless execution of projects and timely delivery of solutions.
- Enhanced client relationships with proactive communication and regular check-ins for updates on business services.
- Increased client satisfaction by providing personalized, attentive service and addressing individual needs.
- Provided ongoing support to clients throughout the implementation process, addressing concerns and troubleshooting issues as they arose.
- Contributed to the overall growth of the company by consistently meeting or exceeding sales targets and maintaining a strong pipeline of prospective clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
BBA - Business Administration
Nipissing University
North Bay01-2014
Skills
- Data interpretation
- Compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Share the Success award Q1 2025
Builds deep and long lasting relationships by consistently leading with empathy & care .
Consistently spotting opportunity and making sure the client walks away with more than they came in with.
Timeline
Client Advisor, Business Services
RBC
03.2019 - Current
BBA - Business Administration
Nipissing University
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