Wiktoria Wrzala
Cochrane,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills with a deep knowledge of financial products and services. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Client Advisor, Business Services
RBC Royal Bank
10.2021 - Current
- Provide clients with basic information on various financial products offered at RBC.
- Updated account information to maintain customer records.
- Navigate through multiple digital channels to provide client with accurate and up to date information.
- Delivered prompt service to prioritize customer needs.
- Sought out appropriate management in more complex financial matters.
- Collaborated with team members to develop innovative solutions for complex client needs.
Supervisor
Rexall
09.2019 - 09.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Maintained compliance with company policies, objectives, and communication goals
- Partnered with management to coach, discipline and manage employees.
Education
Certificate - CSC (Canadian Securities Course)
Canadian Securities Institute
ONLINE04.2024
High School Diploma -
Bow Valley High School
Cochrane, AB06.2019
Skills
- Product and Service Knowledge
- Business Development
- Customer Service
- Calm and Professional Under Pressure
- Inbound Call Management
- Understanding Customer Needs
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Client Advisor, Business Services
RBC Royal Bank
10.2021 - Current
Supervisor
Rexall
09.2019 - 09.2021
Certificate - CSC (Canadian Securities Course)
Canadian Securities Institute
High School Diploma -
Bow Valley High School
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