KEEGAN FORTUNA
Sackville
Summary
Experienced in delivering exceptional customer service and thriving in collaborative team environments. Adept at effectively addressing customer needs and resolving issues to ensure high levels of satisfaction. Proven ability to communicate and build rapport with diverse individuals, resulting in positive customer experiences. Committed to maintaining a professional and friendly demeanor while consistently meeting and exceeding performance goals.
Overview
14
14
years of professional experience
Work History
Client Advisor, Business Services
RBC Royal Bank
12.2024 - Current
- All the same duties as my previous role, with much more added responsibility.
- Manage all the cash in branch (ordering, shipping, ensuring we are within limits, etc.,)
- Be a role model for the other CAs, who are all much newer to the role than I am
- Open and close the branch, with help from a control custodian
Client Advisor Market Resource
RBC Royal Bank
08.2024 - 12.2024
- Similar duties as my previous role, but with added responsibilities
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Summer Student Intern
RBC Royal Bank
05.2023 - 08.2024
- Served clients as a Client Advisor Intern
- Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Served clients needs to the best of my abilities.
- Helped our CABS with opening and closing procedures whenever possible.
General Laborer
Master Packaging Inc.
05.2022 - 08.2022
- Worked in a summer student position at Master Packaging Inc
- Worked an eight-day rotation: two days, two nights, and four days off, 12-hour shifts
- Willing to put in the hours scheduled plus as much overtime as needed
- Lots of focus on teamwork
- Very versatile, worked many different positions
Laborer
Iron Eagle Welding
06.2019 - 02.2020
- Measured dimensions of finished pieces for conformance to specifications
- Used measuring tools such as gauges and tape measure to identify conforming parts during production
- Operated equipment such as fork trucks and skidders
- Prepared job sites by removing debris and setting up materials and tools
- Worked alongside team to accomplish work goals according to schedule
- Learned basic carpentry, painting and plastering
- Operated power equipment to move materials and promote job efficiency
- Loaded, unloaded and moved material to and from storage and production areas
Meat Cutter
Loblaws Inc
01.2011 - 05.2016
- Cut meats to customer specifications and answered questions about specialty products
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases
- Performed meat inspections and checked temperature environment to maximize food safety
- Used boning knife, skewers and twine to shape, lace and tie roasts
- Adhere to safety and cleanliness standards and maintained equipment
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products
Attendant
Shining Waters Family Fun Park Ltd.
06.2015 - 08.2015
- Fastened customer safety belts or bars to prevent injuries during rides
- Conducted sales and recommended products to meet guest needs
- Remained alert and aware of safety regulations while operating rides
- Worked controls, buttons and switches to safely operate rides
- Directed guests through parking lots, safe pathways, entrances and exits to prioritize guest safety
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area
Education
High School Diploma -
Three Oaks Senior High School
Bachelor of Arts - PSYCHOLOGY
Mount Allison University
01-2026
Skills
- Customer service
- Inventory management
- Microsoft access
- Problem solving
- Leadership
- Time Management
- Teamwork
Accomplishments
I had the honor of being named a 2025 Q1 RBC Performance Award Winner
Summary - Professional Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Trained in customer service and quality assurance for top-of-the-line services.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Client Advisor, Business Services
RBC Royal Bank
12.2024 - Current
Client Advisor Market Resource
RBC Royal Bank
08.2024 - 12.2024
Summer Student Intern
RBC Royal Bank
05.2023 - 08.2024
General Laborer
Master Packaging Inc.
05.2022 - 08.2022
Laborer
Iron Eagle Welding
06.2019 - 02.2020
Attendant
Shining Waters Family Fun Park Ltd.
06.2015 - 08.2015
Meat Cutter
Loblaws Inc
01.2011 - 05.2016
High School Diploma -
Three Oaks Senior High School
Bachelor of Arts - PSYCHOLOGY
Mount Allison University
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