Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SHIWALI

CALGARY,AB

Summary

Reliable Customer Service Representative with extensive track record in demanding sales. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Advisor, Business Services

RBC ROYAL BANK
Calgary
05.2023 - Current
  • Engaged in problem solving activities to resolve complex customer issues.
  • Coordinated with Partners to ensure client requirements are met efficiently.
  • Generated sales leads through cold calling prospective clients.
  • Provided support to customers regarding product features, benefits, and usage.
  • Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
  • Analyzed financial information obtained from clients to determine if clients need to see our Specialists.
  • Developed relationships with clients through regular communication and follow-up.

Client Advisor

RBC ROYAL BANK
Cochrane, AB
04.2022 - 11.2022
  • Provided customer service to clients, including answering questions and resolving issues.
  • Processed payments accurately and efficiently according to established guidelines.
  • Worked closely with senior management team members regarding client relations initiatives.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Advised clients on product features and benefits best suited for their individual needs.
  • Identified client needs and provided tailored solutions.

Store Manager

EDO JAPAN
Cochrane, AB
07.2020 - 03.2022
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.

Cashier Team Lead

WALMART
Cranbrook, BC
05.2018 - 06.2020
  • Assisted customers with locating items within the store when requested.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Monitored cashier performance, providing feedback as needed.
  • Coordinated with other departments when additional support was needed during peak hours.

Education

POST GRADUATE DIPLOMA IN SUSTAINABLE BUSINESS - Sustainable Business Management

College of The Rockies
Cranbrook, BC
04-2020

M.D. - MASTERS IN COMMERCE

PUNJABI UNIVERSITY
PATIALA INDIA
07-2015

BACHELORS IN EDUCATION - Education

B.S.K. COLLEGE OF EDUCATION
MANDI DABWALI INDIA
08-2013

Skills

  • Customer Service
  • Problem-Solving
  • Sales and Upselling
  • Adaptability
  • Sales Transactions
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Needs Assessment
  • Regulatory Compliance

Certification

  • Investment Funds in Canada

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Client Advisor, Business Services

RBC ROYAL BANK
05.2023 - Current

Client Advisor

RBC ROYAL BANK
04.2022 - 11.2022

Store Manager

EDO JAPAN
07.2020 - 03.2022

Cashier Team Lead

WALMART
05.2018 - 06.2020

POST GRADUATE DIPLOMA IN SUSTAINABLE BUSINESS - Sustainable Business Management

College of The Rockies

M.D. - MASTERS IN COMMERCE

PUNJABI UNIVERSITY

BACHELORS IN EDUCATION - Education

B.S.K. COLLEGE OF EDUCATION

Similar Profiles

CREATE PROFILE
SHIWALI