Sophia Munoz
Westmount,QC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Client Advisor, Business Services
Tulley BMW of Manchester
Manchester, New Hampshire
10.2024 - 09.2025
- Managed client inquiries through various channels, ensuring timely responses and support.
- Collaborated with sales team to streamline processes and improve customer experience.
- Prepared detailed proposals outlining the value of proposed business services.
- Managed client accounts including billing inquiries, contract renewals.
- Engaged in problem solving activities to resolve complex customer issues.
- Developed relationships with clients to ensure satisfaction with products and services.
- Maintained up-to-date knowledge of organizational policies, processes, and procedures.
- Identified customer needs and provided appropriate advice on business services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
Communications Specialist
Goffstown Police Department
Goffstown, New Hampshire
09.2023 - 10.2024
- Operated radio and telephone systems to communicate with officers and emergency services.
- Recorded and relayed critical information to law enforcement personnel in a timely manner.
- Monitored multiple communication channels for incoming emergency calls and alerts.
- Assisted in dispatching units based on priority and location of incidents.
- Maintained accurate logs of all communications and dispatched calls throughout shifts.
- Coordinated with other agencies to ensure effective response during emergencies.
- Identified and assessed the nature of calls to prioritize responses appropriately.
- Provided support to officers by supplying relevant data during active situations.
- Entered data into computer systems used for tracking information related to police operations.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Adhered to strict confidentiality protocols when handling sensitive material or privileged information.
Education
Bachelor of Arts - Economics
Concordia University
Montreal09-2029
Associate of Arts - Business Administration And Management
New Hampshire Technical Institute
Concord, New Hampshire05-2025
Skills
- Customer service
- Effective communication
- Problem solving
- Data analysis
- Project management
- Relationship building
- Customer consultations
- Client relationship management
- Task prioritization
- Client engagement
- Goal setting
- Client confidentiality
Timeline
Client Advisor, Business Services
Tulley BMW of Manchester
10.2024 - 09.2025
Communications Specialist
Goffstown Police Department
09.2023 - 10.2024
Bachelor of Arts - Economics
Concordia University
Associate of Arts - Business Administration And Management
New Hampshire Technical Institute