Nyakuma Wal
Ottawa,CA
Summary
Tech-savvy professional with a Bachelor's degree in Interior Design and a Bootcamp graduate from BrainStation. Developed practical skills in front-end and back-end web development. Possess 10+ years of hands-on experience in customer service, demonstrating a deep understanding of client needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/ Server/Restaurant Hostess
Sala San Marco Event & Conference Centre
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated adaptability and problem-solving abilities to meet diverse customer needs and exceed service expectations.
Junior Interior Designer
NORR | Architecture, Engineering, Interior Design
10.2021 - 05.2023
- Assisted senior designers in executing design concepts for high-profile clients,
- Collaborated with a diverse team of architects, project managers, interior designers, and architectural technologists to meet weekly deadlines for multiple projects
- Coordinated vendor meetings for new product presentations.
- Developed detailed designs for kitchens, universal washrooms, housekeeping areas, patient rooms, and 3D plans.
Kitchen Renovation Services
Freelance
11.2021 - 01.2022
- Adapted quickly to changing client preferences during renovation projects, demonstrating flexibility and commitment to meet their needs.
- Gutted and redesigned kitchen, providing plans, sections, elevations, and interior perspectives.
- Assisted homeowners in product selection and offered recommendations for countertops and backsplashes.
- Managed installation with a contractor of the new kitchen floor and oversaw installation of light fixtures, outlets, floor tiles, and dishwasher.
Kitchen, Bathroom Design Support
Deslaurier Custom Cabinetry
06.2021 - 10.2021
- Enhanced kitchen functionality by designing custom layouts tailored to clients' needs and preferences.
- Supporting Designers by applying site measurement corrections to Kitchen Design, Bathroom, and Closet Design Layouts using the provided software 2020
- Creating As Built Packages and compiling work orders checking if all items are included in the Design package
- Sending Countertop quotes to manufacturers and attending Monthly sales meetings.
Education
Diploma - Software Engineering
BrainStation Digital Bootcamp
Online03.2024
Bachelor of Arts - Bachelor of Interior Design
Algonquin College
Ottawa, ON04.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Responsive web design
HTML/DOM,
CSS
Basic JavaScript,
React,
Rest API,
Git
Nodejs, Knex & Expressjs, MySQ
UI: Figma, Canva
Interior design concepts and principles
Proficiency in Revit AutoCAD,Microsoft Suits, Adobe Creative Suite, 2020 and Bluebeam
Projects
Nuer Basics-Thok Naath Language Learning App
● Developed a full-stack app that quizzes users on categories such as Numbers, Animals, Anatomy, and Plants.
● This app provides users with the alphabet and small facts about the Nuer culture and people
InStock (Warehouse database)
● Working as a team of 5 to create a full-stack web application that has a functional back and front end
● Making get/post/put requests to a server and using third-party applications for dropdown features.
● Handle merge conflicts from feature branches to develop
Timeline
Customer Service Representative/ Server/Restaurant Hostess
Sala San Marco Event & Conference Centre
04.2023 - Current
Kitchen Renovation Services
Freelance
11.2021 - 01.2022
Junior Interior Designer
NORR | Architecture, Engineering, Interior Design
10.2021 - 05.2023
Kitchen, Bathroom Design Support
Deslaurier Custom Cabinetry
06.2021 - 10.2021
Diploma - Software Engineering
BrainStation Digital Bootcamp
Bachelor of Arts - Bachelor of Interior Design
Algonquin College
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