Gilles Vary

• Handled high-pressure security and maintenance scenarios with professionalism.
• Resolved tenant complaints with empathy,, second to none listening skills, accuracy, excellent knowledge base and call control resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both tenants and the company alike.
• Responded to tenant requests for products, services, and company information.
• Enhanced tenant satisfaction by promptly addressing concerns and providing accurate information and quick resolutions.

Managed a portfolio of Pipeline commercial customers using a variety of software.

• Handle the collection of overdue balances on commercial accounts.

• Manage customer complaints and use retention skills for clients wishing to cancel their account.

• Assessed credit needs and assisted customers in credit limit increases.

• High pressure environment that was result based.

• Sold new clients on different account types.

• Sold maintenance plans to home heat clients.

Deliveredred impeccable customer service and aided clients in setting up and administering individual pension plans.

· Sold to customers and financial advisors different pension plans offered.