Mitali Kulkarni
Ottawa,ON
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Experience in retail support, stock rotation (FIFO), and maintaining clean, organized aisles. Strong team player with flexible availability and a commitment to excellent service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess/Customer Service Support
Mill Street Brew Pub
Ottawa, Ontario
03.2025 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collaborated with kitchen and service teams to ensure smooth operations, demonstrating flexibility and teamwork across departments.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Supported daily operations by maintaining a clean and organized environment. Restocking the finished item in the dinning area & waiting area by incorporating the FIFO method.
- Advised customers about special offerings and menu items to help drive sales.
Data Summary Executive
IT Cube Solutions, Pvt Ltd
Pune, India
09.2019 - 09.2024
- Greeted clients, managed calls, and scheduled appointments with professionalism and efficiency.
- Maintained accurate records and ensured fair service using a first-come, first-served approach.
- Developed strategic plans to enhance service offerings and client satisfaction.
- Implemented process improvements to streamline operations and increase efficiency.
Education
Bachelor - Pharmacy
Savitribai Phule Pune University
India06-2019
Skills
- Customer service
- Stocking & FIFO rotation
- Shelf organization
- Cleanliness & hygiene
- Time management
- Appointment scheduling
- Front desk operations
- Team collaboration
- Flexibility (weekends/holidays)
Certification
- WHIMS certified, June 2025
- Smart Serve, March 2025.
- CPR/AED/First Aid, Jan 2025
Volunteer Work
Ottawa Cancer Foundation
Front Desk Volunteer/Guest Client Coordination
O t t a w a, ON 05/2025 to Current
- Organized and updated records accurately, reinforcing attention to detail needed for correct product labelling and pricing.
- Managed bookings and greeted visitors professionally—skills that translate into efficient customer interaction and service on the store floor.
- Maintained cleanliness of reception areas and monitored access points, showcasing responsibility and awareness of organizational standards similar to store safety and hygiene policies.
- Assisted multiple departments and staff members, reflecting a strong ability to support team functions and shift priorities as needed.
Availability
- Monday-Friday, 40/hrs Week.
- Weekends/Holidays
Timeline
Hostess/Customer Service Support
Mill Street Brew Pub
03.2025 - Current
Data Summary Executive
IT Cube Solutions, Pvt Ltd
09.2019 - 09.2024
Bachelor - Pharmacy
Savitribai Phule Pune University
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