Noah Martin
Toronto,Canada
Summary
Experienced professional with a strong background in customer service, sales, and leadership. Proven track record in client engagement, relationship building, and effective communication. Skilled in time management and identifying opportunities to enhance customer satisfaction and promote products. Adept at managing diverse responsibilities and fostering positive outcomes in dynamic environments.
Overview
9
9
years of professional experience
Work History
EASYLINE CONCIERGE AGENT
TD Canada Trust
Toronto, ON
09.2024 - Current
- Maintained knowledge of current promotional offers to effectively promote products and services to customers.
- Demonstrated excellent communication abilities by providing clear explanations of products, services, and benefits to customers.
- Built relationships with new and existing clients through effective sales techniques.
- Identified opportunities for upselling and cross-selling additional products or services to customers.
- Aided in training over 100 new hires.
CONTACT CENTER REPRESENTATIVE
TD Canada Trust
10.2023 - 09.2024
- Provided exceptional customer service by resolving inquiries and issues efficiently, maintaining a high level of satisfaction.
- Employed active listening and problem-solving skills to address and resolve customer concerns effectively.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate guidance.
- Consistently met or exceeded performance metrics, including LEI and digital fluency.
- Assumed multiple leadership roles within the team in a short timeframe, demonstrating adaptability, effective decision-making, and strong organizational skills to drive team success.
MEAT CLERK
Loblaw Companies Limited
08.2016 - 08.2020
- Assisted customers by providing expert advice on meat selection and preparation, ensuring a high level of customer satisfaction.
- Led the marinated meat section. Traveled to multiple store locations to train staff on best practices, product handling, and preparation techniques, enhancing consistency and quality across multiple stores.
- Expertly cut and portion meat products to customer specifications, ensuring high quality and precision while consistently achieving high levels of customer satisfaction.
- Trained new employees on meat department procedures, including product preparation, safety standards, and customer service techniques, ensuring a smooth onboarding process and high operational efficiency.
FOUNDER AND CEO
Luxus Event Services
09.2018 - 05.2019
- Spearheaded the planning and execution of high-profile high school events, including semi-formal and after-prom, ensuring successful outcomes and high student satisfaction.
- Developed and implemented marketing strategies.
- Designed and implemented custom ticketing solutions for the events.
- Oversaw budget management and financial planning for events.
FOUNDER AND CEO
Luxus Event Services
09.2018 - 05.2019
- Spearheaded the planning and execution of high-profile high school events, including semi-formal and after-prom, ensuring successful outcomes and high student satisfaction.
- Developed and implemented marketing strategies.
- Designed and implemented custom ticketing solutions for the events.
- Oversaw budget management and financial planning for events.
Education
BComm - Management, Economics, and Finance
University of Guelph
04.2026
Skills
- Time management
- Customer Service
- Leadership
- Communication
- Sales
Timeline
EASYLINE CONCIERGE AGENT
TD Canada Trust
09.2024 - Current
CONTACT CENTER REPRESENTATIVE
TD Canada Trust
10.2023 - 09.2024
FOUNDER AND CEO
Luxus Event Services
09.2018 - 05.2019
FOUNDER AND CEO
Luxus Event Services
09.2018 - 05.2019
MEAT CLERK
Loblaw Companies Limited
08.2016 - 08.2020
BComm - Management, Economics, and Finance
University of Guelph