Manvir Singh
Markham,ON
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting business objectives and metrics. Knowledgeable in regulations and asset protection.
Overview
6
6
years of professional experience
Work History
Easyline Agent
TD Canada Trust
09.2022 - Current
- Processed client transactions, including: payments, disputes, fraud & non-fraud, access card, account opening, cross-border banking, etc.
- Assisted clients with various questions & concerns about their accounts while minimizing wait times and protecting the Bank from risk.
- Ensured all documentation and procedures were within compliance.
- Learned about customer's financial needs, established trust, and optimized approach resulting in quality customer service.
Produce Associate
Walmart
11.2017 - 10.2021
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Ordered products for following day based on projected needs.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Pleasantly greeted customers and provided prompt and courteous service
Education
Diploma - Business
Seneca College of Applied Arts And Technology
North York, ON04.2022
Skills
- Financial Due Diligence
- Customer Service and Assistance
- Productivity Standards
- High-Volume Environments
Accomplishments
- TD League of Legends award winner
- One of the highest LEI scores on the team
- Maintained one of the best AHT on the team
- Team AHT Lead - helped everyone with their handle times & providing best experience to clients
Timeline
Easyline Agent
TD Canada Trust
09.2022 - Current
Produce Associate
Walmart
11.2017 - 10.2021
Diploma - Business
Seneca College of Applied Arts And Technology
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