John Geo Arabiz
Montreal,QC
Summary
Dynamic professional with experience in call center operations and client engagement. Proficient in conflict de-escalation and problem-solving, delivering comprehensive support to enhance customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Easyline Contact Center Agent
TD Canada Trust
Montreal, Quebec
03.2025 - Current
- Assisted customers with inquiries regarding banking products and services.
- Managed high-volume calls while maintaining a positive customer experience.
- Resolved customer issues using internal databases and resources efficiently.
- Documented customer interactions in the contact center management system.
- Provided comprehensive shadowing sessions for new hires.
- Offered resolutions to de-escalate calls and solve customer issues.
Junior Sales Intern
Manticore Marketing
Montreal, Quebec
04.2024 - 06.2024
- Engaged potential customers in discussions to generate interest in services.
- Maintained accurate records of customer interactions in the CRM system.
- Developed content and promotional materials for various campaigns.
- Assisted in developing marketing materials for social media campaigns.
Education
College Degree (DEC) - Business Administration And Management
Vanier College
Montreal, QC12-2024
Skills
- Customer service
- Client engagement
- Problem resolution
- Effective communication
- Conflict de-escalation
- Call handling
- Problem-solving skills
- Call center operations
Timeline
Easyline Contact Center Agent
TD Canada Trust
03.2025 - Current
Junior Sales Intern
Manticore Marketing
04.2024 - 06.2024
College Degree (DEC) - Business Administration And Management
Vanier College