Caïa Karam
Montreal,Canada
Summary
Skilled in analysis, communication, and teamwork, with a proven ability to adapt quickly. Eager to contribute to team success while continuing professional growth.
Experienced in customer service and administrative support, with a strong record in managing high-volume calls and resolving issues. Known for collaboration, results-driven focus, and flexibility in dynamic environments.
Overview
12
12
years of professional experience
Work History
Contact Center, Easyline department
TD Canada Trust
03.2022 - Current
Salesperson/advisor
Greiche and Scaff
08.2020 - 05.2022
Lunch monitor
Giant Steps School
10.2018 - 03.2020
- Company Overview: School for children and teens with ASD
- School for children and teens with ASD
Monitor
Camp Caravane
09.2019 - 01.2020
- Company Overview: School for children and teens with ASD
- School for children and teens with ASD
Monitor of the ages of 4 to 8 years old children
Mini Club Antoura
06.2015 - 08.2019
Children's entertainer
Le Géant Animé
01.2016 - 01.2019
Assistant of a children's entertainer
Bananazoo
01.2013 - 01.2015
Education
Bachelor of Science - Psychology
Université De Montréal
Montreal12-2026
Freshman year - human sciences
Université de Montréal
01.2019
High school diploma - Human Literature
Collège Saint Joseph Antoura
07.2017
Skills
- Compliance
- Teamwork
- Performance metrics
- Schedule coordination
- Time management
- Organizational skills
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Product knowledge
Accomplishments
- CPI Certificate, the blue card (Nonviolent Crisis Intervention training program), 03/01/19, Giant Steps School, Montreal, QC
- Volunteered at a hospital for children with cancer, 06/01/18 - 08/31/18, Children's Cancer Center of Lebanon, Lebanon
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Dancing
- Music
- Cooking
References
Available upon request.
Timeline
Contact Center, Easyline department
TD Canada Trust
03.2022 - Current
Salesperson/advisor
Greiche and Scaff
08.2020 - 05.2022
Monitor
Camp Caravane
09.2019 - 01.2020
Lunch monitor
Giant Steps School
10.2018 - 03.2020
Children's entertainer
Le Géant Animé
01.2016 - 01.2019
Monitor of the ages of 4 to 8 years old children
Mini Club Antoura
06.2015 - 08.2019
Assistant of a children's entertainer
Bananazoo
01.2013 - 01.2015
Freshman year - human sciences
Université de Montréal
High school diploma - Human Literature
Collège Saint Joseph Antoura
Bachelor of Science - Psychology
Université De Montréal
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