LCT tool, Relationship Builder, Intermediate Excel, Word and Microsoft Powerpoint skills
Chinedu Kenneth
Contact Center Rep II - Easyline
Calgary,AB
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Contact Center Rep II - Easyline
TD Canada Trust
10.2022 - Current
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained up-to-date knowledge of product and service changes.
Personal Banking Associate
TD Canada Trust
11.2018 - 10.2022
- Processed unsecured and secured, Line of credit, loan, credit card diligently using the Lending compliance tool (LCT) resulting in increased loan approval rates for qualified borrowers.
- Utilized Relationship builder CRM tool to generate leads and convert to sales.
- Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Prospected for new business through networking, community outreach and customer referral generation.
- Provided advice on different bank products and financial options.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Developed tailored solutions to meet individual banking needs.
- Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.
Education
Bachelor of Management - Human Resource Management And Labour Relations
University of Lethbridge
Calgary, AB 01.2024 - 12.2025
No Degree - Certificate - Advanced Investment Strategies
Canadian Securities Institute
Toronto, ON 05.2001 -
No Degree - Certificate-Immigration Law, Policy & Procedure
University of British Columbia
Vancouver, BC 05.2001 -
No Degree - Certificate-Corporate Readiness Training Program
Bow Valley College
Calgary, AB 05.2001 -
Bachelor of Science - Accounting - IQAS Evaluated
Ogun State University
Nigeria 05.2001 -
Skills
Excellent product knowledge
Software
Hobbies
Reading, Riding Bikes, Learning new things, Repairing and troubleshooting computers and networks-Completed studies/Training for Comptia A+
Timeline
Bachelor of Management - Human Resource Management And Labour Relations
University of Lethbridge
01.2024 - 12.2025
Contact Center Rep II - Easyline
TD Canada Trust
10.2022 - Current
Personal Banking Associate
TD Canada Trust
11.2018 - 10.2022
No Degree - Certificate - Advanced Investment Strategies
Canadian Securities Institute
05.2001 -
No Degree - Certificate-Immigration Law, Policy & Procedure
University of British Columbia
05.2001 -
No Degree - Certificate-Corporate Readiness Training Program
Bow Valley College
05.2001 -
Bachelor of Science - Accounting - IQAS Evaluated
Ogun State University
05.2001 -