Summary
Overview
Work History
Education
Skills
Software
Hobbies
Timeline
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Chinedu Kenneth

Chinedu Kenneth

Contact Center Rep II - Easyline
Calgary,AB

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Contact Center Rep II - Easyline

TD Canada Trust
10.2022 - Current
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
  • Reduced handle time by quickly identifying customer needs and providing accurate information.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained up-to-date knowledge of product and service changes.

Personal Banking Associate

TD Canada Trust
11.2018 - 10.2022
  • Processed unsecured and secured, Line of credit, loan, credit card diligently using the Lending compliance tool (LCT) resulting in increased loan approval rates for qualified borrowers.
  • Utilized Relationship builder CRM tool to generate leads and convert to sales.
  • Assisted customers in opening new accounts, ensuring thorough understanding of available products and services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Provided advice on different bank products and financial options.
  • Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
  • Developed tailored solutions to meet individual banking needs.
  • Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.

Education

Bachelor of Management - Human Resource Management And Labour Relations

University of Lethbridge
Calgary, AB
01.2024 - 12.2025

No Degree - Certificate - Advanced Investment Strategies

Canadian Securities Institute
Toronto, ON
05.2001 -

No Degree - Certificate-Immigration Law, Policy & Procedure

University of British Columbia
Vancouver, BC
05.2001 -

No Degree - Certificate-Corporate Readiness Training Program

Bow Valley College
Calgary, AB
05.2001 -

Bachelor of Science - Accounting - IQAS Evaluated

Ogun State University
Nigeria
05.2001 -

Skills

    Excellent product knowledge

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Software

LCT tool, Relationship Builder, Intermediate Excel, Word and Microsoft Powerpoint skills

Hobbies

Reading, Riding Bikes, Learning new things, Repairing and troubleshooting computers and networks-Completed studies/Training for Comptia A+

Timeline

Bachelor of Management - Human Resource Management And Labour Relations

University of Lethbridge
01.2024 - 12.2025

Contact Center Rep II - Easyline

TD Canada Trust
10.2022 - Current

Personal Banking Associate

TD Canada Trust
11.2018 - 10.2022

No Degree - Certificate - Advanced Investment Strategies

Canadian Securities Institute
05.2001 -

No Degree - Certificate-Immigration Law, Policy & Procedure

University of British Columbia
05.2001 -

No Degree - Certificate-Corporate Readiness Training Program

Bow Valley College
05.2001 -

Bachelor of Science - Accounting - IQAS Evaluated

Ogun State University
05.2001 -
Chinedu KennethContact Center Rep II - Easyline