Rama Suganya Chidambarakrishnan
London,ON
Summary
Accomplished Contact Centre Professional with a proven track record of delivering exceptional service in high-volume, highly regulated financial environments. Expertise in simplifying complex policies, executing precise identity verification, and safeguarding sensitive information while maintaining unwavering compliance. Recognized for resolving customer issues with accuracy, empathy, and sound judgment, consistently exceeding quality and performance standards. Equipped with advanced communication skills, meticulous documentation practices, and a strong commitment to public service excellence, ready to contribute analytical thinking and customer-focused problem-solving to the Canada Revenue Agency Contact Centre team.
Overview
3
3
years of professional experience
Work History
Contact Center Representative II (Easyline)
TD Canada Trust
09.2023 - Current
- Handled high call volumes efficiently, delivering accurate information and resolving inquiries on first contact to reduce repeat calls.
- Provided empathetic, customer‑focused support, improving satisfaction and strengthening long‑term loyalty through clear communication and active listening.
- Ensured regulatory compliance by verifying identity, processing transactions accurately, and maintaining precise CRM documentation.
- Improved operational performance by adopting new tools quickly and contributing to measurable reductions in average handle time.
- Supported team success by sharing insights, assisting with new‑hire training, and staying current on policies and procedures to ensure consistent service quality.
- Enhanced customer understanding by clearly explaining products, services, and processes, reducing escalations and unnecessary follow‑up calls.
Customer Service Representative (Fashion)
Walmart Canada
08.2022 - 08.2023
- Maximized customer satisfaction through attentive service and personalized recommendations based on individual preferences.
- Increased sales by creating eye-catching visual merchandising displays for seasonal promotions and trends.
- Provided exceptional customer service, resolving disputes promptly and professionally.
- Participated in store resets and renovations to ensure a fresh, engaging shopping experience for customers.
- Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.
Education
Diploma - Health Administration
Academy of Learning Career College
Mississauga, ON05-2023
Skills
- Customer Service & Communication
- Compliance & Security
- Problem‑Solving
- Documentation & Accuracy
- Technical Skills
- Call Control & Efficiency
- Policy Interpretation
- Team Collaboration
- Adaptability & Professional Judgment
- Customer Education
Languages
English
Full Professional
Tamil
Native or Bilingual
Residential Status
Canadian Citizen
Timeline
Contact Center Representative II (Easyline)
TD Canada Trust
09.2023 - Current
Customer Service Representative (Fashion)
Walmart Canada
08.2022 - 08.2023
Diploma - Health Administration
Academy of Learning Career College