Shivani
Mississauga,ON
Summary
Experienced with providing personalized services to customers, ensuring their needs are met promptly and effectively and carries knowledge of forecasting techniques, sales, administrative skills. Utilizes excellent communication and multitasking skills to handle inquiries and resolve issues efficiently. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Easyline Concierge Rep
TD Bank
05.2024 - Current
- Builds, develops, and maintains profitable lending and deposit relationships with new and existing customers
- Consults with customers to understand their current business practices and identify their financial goals and needs
- Communicated sales promotions to customers to grow average customer accounts, to increase company's revenue
- Process Credit card pre approvals on customer's profile and reaching out to new to Canada and Mortgage Customer to enhance their banking experience with TD
- Managing both Inbound and Outbound Calls subsequently
- Ensuring compliance with all state and federal regulations regarding to consumer confidentiality
Easyline Customer Service Rep
TD Bank
04.2023 - 05.2024
- To contribute to Phone Channel's Customer Experience Index by providing prompt, courteous and efficient service that exceeds customer expectations
- Achieve departmental targets through recommendation of appropriate products and services which meet our ever-changing customer needs
- Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
- Process financial transactions like deposits, withdrawals, transfers and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Ensure to meet scorecard's target as per company's requirement
Manager
Wendy's
06.2018 - 07.2023
- Resolved customer's complaints in person and over the phone, give accurate and appropriate information to answer question
- Responsible for the overall performance, profitability of the restaurant and hit sale targets
- Plan, organize, direct, control and evaluate the operations of a restaurant
- Ensure that the food and service to customer is provided as per the standards and within the timeline of company policy
- Complete all assigned data entry tasks within required timeframe
- To recruit staff as per the requirement and prepare their training schedule
- Control inventory, monitor revenues and modify procedures and prices
- Ensure health and safety regulations are followed
- Place orders for restaurant's stock, uniforms and other required items
- To ensure that the hygienic conditions in the restaurant are maintained
- Make schedule according to business needs and adjust sales forecast
- Organize group meetings and take meeting notes
- Maintain petty cash and record of store expenses
Administrative Associate Inc.
Alliance Labeling
12.2021 - 04.2023
- Answered/ transferred incoming calls, addressed customer's inquiries in accurate fashion, check and respond emails in timely manner
- Schedule inbound/outbound appointments
- Completed all data entry tasks, maintain filing and log systems
- Overseeing office supplies and services, including restocking supplies
- Tracking of outstanding material shipments/ deliveries by contacting suppliers and/or freight dispatches
- Support manager, follow up on missed appointments, create reports as per manager's request
- Providing administrative support for Logistic Group Managers, Inventory Analyst and Transport Group where applicable
- Manage multi-tasking and meet deadlines
- Proofread and cross- check documents before posting into the system
Education
Diploma - Social Service Worker
Sheridan Institute of Technology & Advanced Learning
Brampton, ON04.2018
Skills
- Active Listening
- Ability to Work Under Pressure
- Team Player
- Conflict Resolution
- Quick Learner
- Leadership
- Critical Thinking
- Microsoft Office, Excel, Outlook
- Interpersonal Skills
- Upselling strategies
- Time management
- Multitasking and organization
Certification
- EPIC annual award at NACO TD Bank in 2024
- Manager of the year at Wendy's in 2021
Timeline
Easyline Concierge Rep
TD Bank
05.2024 - Current
Easyline Customer Service Rep
TD Bank
04.2023 - 05.2024
Administrative Associate Inc.
Alliance Labeling
12.2021 - 04.2023
Manager
Wendy's
06.2018 - 07.2023
Diploma - Social Service Worker
Sheridan Institute of Technology & Advanced Learning
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