Nicole White
Windsor
Summary
Driven by a customer service approach, I excelled at Via Rail Canada, enhancing team performance and customer satisfaction through effective communication and expert knowledge. My blend of problem-solving and attention to safety detail led to a significant reduction in boarding time, ticket errors and reduced Health & Safety reports.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Counter Sales/Station Service Agent
Via Rail Canada
03.2022 - Current
- Developed strong rapport with clientele through attentive listening skills, assisting them with choices and informing them about important polices and conditions of sales.
- Trained new hires on company procedures and product knowledge to enhance overall team performance.
- Complied with Health & Safety procedures, doing monthly inspections and inventory on First Aid Equipment
- Handled high-pressure situations calmly, resolving conflicts professionally to maintain a pleasant environment for all.
- Used multitasking skills by checking tickets, weighing luggage, aiding on board Service Managers with their requests and keeping platform orderly to prevent accidents.
- Contributed to team success through effective communication and collaboration.
General Laborer
The Beer Store, Retail Division
08.2021 - 04.2022
- Maintained clean and organized work areas, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
Accounts Payable Clerk
Amico Infrastructures
09.2017 - 07.2020
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Evaluated financial records to detect errors and discrepancies.
- Reduced processing errors, implemented double-check system for all outgoing payments.
Education
Hotel And Restaurant Management - Hospitality
Fanshawe College of Applied Arts And Technology
Skills
- Problem-Solving
- Attention to Detail
- Teamwork and collaboration
- Excellent Communication
- Multitasking Abilities
- Health & Safety conscious
- Emergency response
- Time management
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Elementary
Certification
First Aid, EMO, Radio Protocol, Manual Handling
Additional Information
Health & Safety Committee Member
Timeline
Counter Sales/Station Service Agent
Via Rail Canada
03.2022 - Current
General Laborer
The Beer Store, Retail Division
08.2021 - 04.2022
Accounts Payable Clerk
Amico Infrastructures
09.2017 - 07.2020
Hotel And Restaurant Management - Hospitality
Fanshawe College of Applied Arts And Technology
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