Gabriel Banga-Banga
Surrey,Canada
Summary
Professional in the transportation industry, prepared for roles requiring high standards and results-oriented performance. Background includes managing station operations, addressing passenger concerns, and ensuring safety protocols. Known for strong team collaboration and adaptability, providing reliable support and seamless service under changing conditions. Skills include effective communication, problem-solving, and time management.
Skilled transportation professional with a strong background in customer service and operational efficiency. Demonstrates keen ability to adapt to changing needs and ensure smooth collaboration within teams. Possesses excellent communication, problem-solving, and multitasking skills, ensuring reliable and effective service delivery. Known for maintaining high standards and delivering impactful results consistently.
Hardworking Station Agent knowledgeable of loading and unloading luggage, cleaning cabins, and checking transportation safety. Experienced in helping passengers, managing diverse service needs, and accurately coordinating paperwork.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
SR Service Station Agent
Via Rail Canada
04.2010 - 03.2025
- Provides customer-service and ensure the comfort and safety of passengers at all times
- Experienced using all the machinery used at Via rail station
- Perform all duties from customer service to the store room.
- Able to use all material handling equipments
- Able to perform different task from the maintenance center up to the baggage room
- Handled duties on departures and arrivals of the train, loading and unloading the train
- Help to do some maintenance on small equipment and work as a classify labour helper
- Coordinated passenger boarding and debarking processes to ensure timely departures.
- Managed ticketing operations, addressing customer inquiries and resolving issues efficiently.
- Trained new staff on operational protocols and customer service best practices.
- Implemented process improvements to enhance station efficiency and customer satisfaction.
- Conducted regular inspections of equipment and facilities, reporting maintenance needs promptly.
- Collaborated with team members to streamline service delivery during peak hours.
- Played a key role in maintaining positive public relations through participation in community outreach events designed to promote public transportation usage.
- Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
- Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
- Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
- Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
- Improved the overall cleanliness of the station by conducting routine maintenance tasks such as sweeping platforms, emptying trash receptacles, and removing graffiti when necessary.
Olympic Games Security Screening (GSS) Supervisor
Contemporary Security Canada
11.2008 - 03.2010
- Directly supervised GSS Operators and X-Ray Operators; managed delivery of GSS Operations at portals of venues
- Conducted daily shift briefings and prepared daily Shift Summary Reports for the GSS Venue Manager
- Dealt with security and public safety incidents in a timely fashion
- Liaised with police officers and VANOC event services supervisors as necessary
Cash Cage Administration / Cashier
Cascades Casino
01.2007 - 01.2009
- Provided efficient reception service to clients with diverse backgrounds
- Opened new accounts for gold members; handled incidents
- Collected large amounts of cash; conducted cash counting and deposits
- Experienced in using all the cash counting room machines and equipments
Sales / Customer Service / Cashier
Boardwalk Gaming & Entertainment Inc.
01.2006 - 01.2007
- Attended to customers; introduced and promoted membership services and other game products
- Handled payments and customer complaints effectively
Bilingual Editor
NCO Financial Group and Call Centre
01.2004 - 01.2006
- Supervised more than six people; edited French / English advertisements for Microsoft MSN search engine at AD center
- Evaluated broadcast information or publications on internet; wrote editorial reviews
- Detected and corrected errors in spelling, grammar and syntax; recommended or made changes to content, style and organization
- Ensured all advertisements on MSN search page in compliance with standards and regulations
- Translated advertisements from French to English or vice versa
- Communicated with clients for inquiries regarding advertising procedures and regulations
- Dealt with all rejected advertisements and customer appeals; provided suitable solutions to clients in both French and English
Customer Service
Stylus Made to Order Sofas
01.2001 - 01.2005
- Greeted and introduced products to customers in showroom
- Assisted in placing orders for individual and group buyers
- Processed payments, billing and invoices
- Warehouse( shipping-receiving )
- Upholstery
Education
Olympic Security Supervisor Training -
Justice Institute of BC
New Westminster, BC01.2010
Business Program - undefined
Kwantlen Polytechnic University
Surrey, BC01.2008
Skills
- Over 7 years of sales and customer service experience in retail, entertaining and security fields
- Excellent oral and written communication skills in both English and French
- Strong ability to work with people from diverse backgrounds
- Expertise in evaluating and managing customer needs
- Demonstrated ability to handle emergencies and incidents in a fast-paced environment
- Work effectively under pressure; a cooperative team player with proven leadership ability
- Dexterity in handling payments; high degree of attention to details and accuracy
- Proficient in MS Word, Excel, PowerPoint and Outlook
- Flexible, reliable; highly professional in appearance and manner
- Self-motivated with an aptitude for learning new tasks
- Safety awareness
- Passenger assistance
- Complaint handling
- Incident reporting
- Lost and found management
- Disability assistance
- Train boarding assistance
- Platform supervision
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Excellent communication
- Active listening
- Self motivation
Security awareness
Continuous improvement
Languages
English
Professional Working
French
Full Professional
Timeline
SR Service Station Agent
Via Rail Canada
04.2010 - 03.2025
Olympic Games Security Screening (GSS) Supervisor
Contemporary Security Canada
11.2008 - 03.2010
Cash Cage Administration / Cashier
Cascades Casino
01.2007 - 01.2009
Sales / Customer Service / Cashier
Boardwalk Gaming & Entertainment Inc.
01.2006 - 01.2007
Bilingual Editor
NCO Financial Group and Call Centre
01.2004 - 01.2006
Customer Service
Stylus Made to Order Sofas
01.2001 - 01.2005
Business Program - undefined
Kwantlen Polytechnic University
Olympic Security Supervisor Training -
Justice Institute of BC