Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelson Hickey

Ottawa,ON

Summary

Driven by a results-focused approach, I leveraged my customer relations and MS-Word skills at VIA Rail Canada and Character Salon to enhance client experiences and streamline operations. My expertise in creative problem-solving and persuasive communication fostered a positive environment, significantly boosting customer satisfaction and team performance.

Overview

20
20
years of professional experience

Work History

Station Attendant & Counter Sales Agent

VIA Rail Canada
10.2022 - Current

Assisting clients with SSR's; selling and verifying tickets; ensuring clients have a great client experience prior to boarding

Owner and Principal Hairstylist

Character Salon
02.2004 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals..
  • Increased customer satisfaction by providing consistently exceptional service.
  • Hired, trained, & managed a high-performing team of employees to offer excellent hairstyling, & collaborate in organizing seminars and public events

Education

No Degree -

Atlantic Hairstyling Academy
Fredericton, NB
06.1998

Skills

  • Customer Relations
  • Creative Problem-solving
  • Insight into people
  • Persuasive communication skills
  • Positivity
  • Collaborative
  • Project management
  • MS-Word

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Station Attendant & Counter Sales Agent

VIA Rail Canada
10.2022 - Current

Owner and Principal Hairstylist

Character Salon
02.2004 - Current

No Degree -

Atlantic Hairstyling Academy

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Nelson Hickey