Maxime Duperval
TORONTO
Summary
Experienced service attendant focused on optimizing station operations and elevating client satisfaction. Known for strong problem-solving skills and a commitment to passenger safety. Demonstrated ability to enhance service quality and operational efficiency through effective team coordination.
Overview
2027
2027
years of professional experience
Work History
Counter Sales Agent/Station Attendant
Via Rail
05.2016 - Current
- Assisted passengers with boarding and disembarking trains to ensure smooth transitions.
- Provided travelers with up-to-date information regarding schedules and services.
- Resolved passenger inquiries and complaints effectively to enhance satisfaction.
- Maintained cleanliness and organization in waiting areas and platforms for optimal comfort.
- Coordinated luggage handling, ensuring adherence to proper loading procedures.
- Monitored safety protocols to guarantee passenger well-being during travel.
- Trained new staff on operational procedures and customer service standards to uphold quality.
- Collaborated with team members to improve overall customer service experiences.
- Assisted customers with ticket purchases and travel inquiries.
Manager
Ecko
Laval
2015 - 2016
- Oversaw daily operations ensuring smooth workflow and team coordination.
- Developed training programs to enhance employee skills and knowledge.
- Managed inventory levels to maintain product availability and organization.
Flight Attendant
CanJet Airlines
Montreal
2013 - 2015
- Ensured passenger safety by conducting pre-flight safety briefings.
- Assisted passengers with boarding and disembarking procedures efficiently.
- Managed in-flight service operations, including meal and beverage distribution.
- Adhered to all safety protocols and emergency procedures during flights.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
Cabin Safety
Sigma College
Montreal, QC01-2013
AEC - Live Sound And Studio Recording
Trebas Institute
Montreal, QC01-2010
Some College (No Degree) - Political Science
Concordia University
Montreal01-2009
DCS - Sports And Leisure
Vanier College
Saint-Laurent01-2008
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, Florida05-2006
Skills
- Customer service excellence
- Safety protocols adherence
- Team coordination
- Employee training and development
- Station operations management
- Problem resolution strategies
- Effective teamwork
Languages
English
Full Professional
French
Full Professional
Timeline
Counter Sales Agent/Station Attendant
Via Rail
05.2016 - Current
Manager
Ecko
2015 - 2016
Flight Attendant
CanJet Airlines
2013 - 2015
Cabin Safety
Sigma College
AEC - Live Sound And Studio Recording
Trebas Institute
Some College (No Degree) - Political Science
Concordia University
DCS - Sports And Leisure
Vanier College
High School Diploma -
Palm Beach Gardens High School