El Amine Nasri

We assisting passengers with ticket purchases, reservations, and refunds, as well as offering advice on travel options and upgrades. ,boarding trains, meeting trains We are also expected to help passengers with special needs, such as those requiring wheelchair assistance or help with carrying baggage

• Operated with safety and skill to avoid accidents and delays.
• Provided information about routes, destinations and timelines to inform passengers.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
• Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Counted money in drawers at beginning and end of each shift.

• Created personalized lesson plans to meet needs of diverse learners.
• Conducted review sessions to help students prepare for tests.
• Assisted students in developing study skills and strategies.

• Traveled by foot or automobile to deliver or sell merchandise or services.
• Used scripts or persuasive sales techniques to convince clients in purchasing Product or Service
• Worked with sales team to collaboratively reach targets .

• Reviewed tickets, identification and passports to verify traveler identity.
• Directed passengers to correct airport terminal locations.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.