Nicolaus NG
Kelowna,BC
Summary
I am a driven second-year Health and Social Development student at UBC, eager to kick start my career. My ambition is to pursue an MBA to amplify my abilities and effect positive changes in people's lives by specializing in investment banking within the healthcare industry.
Furthermore, my two years of military service in Singapore have fortified my mental resilience, adding depth to my character.
Beyond academia, I derive fulfillment from a variety of activities including strength and conditioning training, skiing, golfing, fishing, and diving into enriching literature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Modern PURAIR
Kelowna, BC
11.2023 - 02.2024
- Key takeaways: Importance of discovery for successful sales process, Active listening, Manage bookings and customer inquiries through Nectardesk and Vonigo, Objection handling
- Accomplishments: 80% conversion rate
Front Office Associate
Delta Hotels
Kelowna, BC
05.2023 - 08.2023
- In the summer of 2023, I embarked on my venture into hospitality as a Front Office Associate
- My role centered on delivering an outstanding level of customer service to the esteemed guests of the Delta Grand Okanagan Resort
- During this experience, I cultivated and showcased approachable people skills that enabled me to engage effectively with a diverse range of guests
- Simultaneously, I honed my adaptability, swiftly responding to and surmounting challenges that arose in this dynamic and fast-paced environment.
Kitchen Staff
The Well Pub
Kelowna, BC
01.2022 - 04.2022
- Key experiences include organization, SOP, chain of command and mise en place for F&B
Waiter/Server
Caveman Singapore
Singapore
06.2021 - 08.2021
- Server at Caveman Singapore
- Engaging with customers, Attentive at all times, Hygienic, Communication, Team player, 'Can-do' mentality
Immediate Response Force
Republic of Singapore Air Force
Singapore
03.2020 - 08.2021
- Specially trained for rapid military operations
- Importance in the chain of command
- Values can be learned outside, but some things aren't as strongly reinforced and emphasized as they can be.
- Forged brotherhood, lessons learned during ungodly hours, and unthinkable situations experienced.
- Respect for people from diverse backgrounds was ingrained and established within me.
Infantry Soldier
Singapore Armed Forces
Singapore
09.2019 - 12.2019
- Serving my nation is a predetermined service
- While adjusting to a new environment, Basic Military Training was a transformative experience that redefined my values; Challenging imperishable values such as teamwork, leadership, and mental grit
- This was one life-changing experience that shaped me and overcame.
Sales Representative
Garskin
Jakarta, Indonesia
05.2017 - 08.2017
- First summer job, I worked at a gadget accessory firm as an outside sales representative
- During my time working, I learned to do sales in Indonesian
- Developed communication skills to ensure satisfaction and brand loyalty
Education
Bachelor's Degree - Kinesiology
University of British Colombia
03.2024
Secondary School - International Baccalaureate, Diploma Programme
British International School
Jakarta, Indonesia08.2019
Skills
- Research & Analytics
- Microsoft: Word, Excel, Office and Teams
- Learning Adaptability
- Client Account Management
- Interpersonal Communication
- Inside and Outside Sales
- Sales Closing/Objection Handling
- Customer Retention
- Organization
- Leadership
- Communication
- Team player
- Open Mindedness
- Client Services
Certification
- International Baccalaureate, 08/01/19, Present
- Handle Security Incidents and Services, 01/01/20, Present
- Work in a Team, 10/01/19, Present
- Recognize Terrorist Threats, 01/01/20, Present
- Communicate and Relate Effectively at the Workplace, 10/01/19, Present
Assessments
- Customer focus & orientation, Highly Proficient, 10/01/23, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 10/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
Military Service
Republic Singapore Armed Forces, Singapore, Corporal First Class, 09/01/19, 08/01/21
Languages
- Indonesian, Fluent
- Chinese, Beginner
- English, Fluent
Languages
English
Native/ Bilingual
Indonesian
Professional
Chinese (Mandarin)
Limited
Timeline
Sales Representative
Modern PURAIR
11.2023 - 02.2024
Front Office Associate
Delta Hotels
05.2023 - 08.2023
Kitchen Staff
The Well Pub
01.2022 - 04.2022
Waiter/Server
Caveman Singapore
06.2021 - 08.2021
Immediate Response Force
Republic of Singapore Air Force
03.2020 - 08.2021
Infantry Soldier
Singapore Armed Forces
09.2019 - 12.2019
Sales Representative
Garskin
05.2017 - 08.2017
Bachelor's Degree - Kinesiology
University of British Colombia
Secondary School - International Baccalaureate, Diploma Programme
British International School
- International Baccalaureate, 08/01/19, Present
- Handle Security Incidents and Services, 01/01/20, Present
- Work in a Team, 10/01/19, Present
- Recognize Terrorist Threats, 01/01/20, Present
- Communicate and Relate Effectively at the Workplace, 10/01/19, Present
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