Kanaan McGoran
Vancouver,BC
Summary
Results-driven account manager with a proven track record in managing the full B2B sales cycle, building lasting client relationships, and consistently exceeding sales targets. Skilled in utilizing SaaS tools to streamline processes, enhance client satisfaction, and optimize sales strategies. Recognized for a solution-oriented mindset and a focus on driving innovation to support business growth and deliver impactful results. Committed to leveraging diverse skill sets to foster business transformation and ensure client success.
Overview
7
7
years of professional experience
Work History
B2B Account Manager
Modern PURAIR
01.2024 - Current
- Achieved annual sales targets of $400,000 within 11 months of joining the company.
- Utilized Salesloft to streamline client communication, track leads, monitor pipeline progress, and optimize the sales cycle, resulting in a 110% annual growth in 2024 while successfully managing over 500+ accounts across 5 regions (Vancouver, Burnaby, Sea-to-Sky, Kelowna, Vernon and Saskatoon).
- Increased YOY growth in property management and restoration sales by 34.55% in 11 months.
- Led 10+ detailed presentations to restoration companies, outlining pricing strategies that align with Xactimate to help get approval with restoration and insurance jobs.
- Ensured regulations, protocols, and safety procedures were compliant with job site and project specifications and standards.
- Cultivated productive relationships with internal stakeholders across departments to facilitate collaboration on joint initiatives.
Storage Consultant
BigSteelBox
01.2021 - 01.2024
- Built and maintained strong relationships with 100+ B2B clients, driving a 40% increase in repeat business and generating a steady stream of referrals, significantly expanding the client base.
- Closed over $5.5 million in sales in 3 years from rentals and city-to-city moves across Canada, consistently exceeding sales targets and contributing to the company’s revenue growth.
- Led the modifications team in creating customized sea-cans, generating an additional $500,000 in revenue and meeting clients’ unique storage needs, increasing customer satisfaction and loyalty.
- Used Salesloft’s data-driven insights to identify high-potential opportunities, optimize outreach, and enhance client engagement, leading to 25% improvement in conversion rates.
- Applied Sandler Training techniques throughout the sales cycle to foster more effective client interactions, resulting in a 30% first-call close rate and strengthening client relationships.
- Embraced new technologies to meet evolving customer needs, contributing to the achievement of business OKRs and KPIs while improving service delivery.
- Utilized active listening and problem-solving skills to understand client needs, effectively communicating feedback to management and influencing product/service improvements to better serve the market.
Client Engagement Worker
Ruth and Naomi's Mission
12.2020 - 11.2021
- Utilized conflict resolution techniques to de-escalate troublesome clients and bring conflict to a resolution.
- Acted as the first point of contact for all staff, contractors, and clients for supportive services and consultation.
- Reported to management the prepared daily administrative functions, report logs, activity and incident reports in a clear and concise manner.
- Acted as a primary responder in medical emergencies, administering naloxone kits to counteract opioid overdoses.
- Collaborated with law enforcement, security, and first responders to address and de-escalate crisis situations, ensuring the safety of clients and staff.
- Conducted thorough site patrols to ensure the safety and security of staff and residents at RAN Family Housing and Shelter.
Sales Associate & Specialist
Glentel
07.2018 - 11.2019
- Consistently sold over $250,000 in smartphones, plans, warranty and accessories monthly, earning the top P4 commission tier each month.
- Maintained adaptability to the latest technologies and pricing, offering expert guidance and consultation to customers, ensuring successful deal closures.
- Developed individualized plans to best suit individual customer or business needs.
- Created an atmosphere of strong customer service and established relationships to build hundreds of repeat B2B customers.
- Resolved technical customer issues, efficiently handling returns and escalations to ensure timely solutions.
- Developed tailored sales strategies and training programs that empowered sales teams across B.C. to exceed targets, achieving a ranking among the top 5 in Canada.
Sales and Retail Representative
Guess Ltd
08.2017 - 08.2018
- Managed cashier operations, processed returns, and tracked cash flow, ensuring smooth transactions and contributing to meeting daily sales targets.
- Analyzed customer preferences and built lasting relationships, consistently recommending personalized clothing styles, resulting in increased customer satisfaction and repeat business.
- Replenished store inventory, performing detailed stock checks and using pattern recognition to ensure product availability, improving stock turnover and reducing out-of-stock items by 15%.
- Created compelling in-store displays, strategically showcasing new products and trends, which drove a 20% increase in foot traffic and boosted sales of featured merchandise.
- Generated daily KPI reports, providing insights that informed store operations and contributed to the achievement of monthly sales goals.
Education
Business Administration -
Harvard X
Online11-2024
Business Administration -
Thompson River University (Open Learning)
Kelowna, B.C09.2018
Network and Telecommunication Engineering -
Okanagan College
Kelowna, B.C04.2017
Skills
- Prospecting
- Lead Generation
- Pipeline Management
- Negotiation
- Closing
- Salesloft
- Communication
- Presentation
- Collaboration
- Saas
- Sandler Training
- Problem Solver
Volunteer Experience
Adult & Teen Challenge | Facility Services & Mentorship | 01/2020 - 01/2021
- Dedicated over 3,000 hours, actively supporting the facility's day-to-day operations while leading initiatives that contributed to the recovery and personal growth of students.
- Enhanced the facility’s environment by performing cleaning, organizing, and small repairs, ensuring a safe and supportive space for individuals in recovery.
- Prepared and served nutritious daily meals for students and staff, fostering community and stability for over 50 people.
- Led 5+ impactful workshops on addiction recovery, mental health, and personal development, equipping students with critical life skills and tools to promote lasting change.
- Mentored and provided one-on-one support to program participants, guiding them in setting and achieving personal recovery goals, leading to improved self-awareness and resilience for new students.
- Played a key role in organizing fundraising events, awareness campaigns, and community outreach initiatives, successfully raising funds and increasing program visibility.
- Trained and mentored 10+ new volunteers, fostering a collaborative team culture and ensuring consistent, high-quality support for participants.
Central Okanagan Food Bank | Food Bank Volunteer - Client Assistant | 01/2013 - 01/2018
- Provided essential support to individuals and families in need by guiding them through the food distribution process, ensuring equitable access to resources.
- Assisted in assembling over 500 personalized food hampers, meeting the diverse needs of the community.
- Supported food bank awareness efforts by promoting food drives and educating the public on combating food insecurity, contributing to a 20% increase in community donations.
Social Justice Club | School Organizer | 01/2016 - 01/2017
- Organized and led educational workshops focused on discrimination, mental health awareness, and cultural diversity, reaching over 200 students.
- Volunteered at local shelters, food banks, and non-profits, directly supporting initiatives that align with social justice and community empowerment.
- Led successful fundraisers, generating over $2,000 for charities supporting social justice causes and raising awareness in the school community.
Timeline
B2B Account Manager
Modern PURAIR
01.2024 - Current
Storage Consultant
BigSteelBox
01.2021 - 01.2024
Client Engagement Worker
Ruth and Naomi's Mission
12.2020 - 11.2021
Sales Associate & Specialist
Glentel
07.2018 - 11.2019
Sales and Retail Representative
Guess Ltd
08.2017 - 08.2018
Business Administration -
Harvard X
Business Administration -
Thompson River University (Open Learning)
Network and Telecommunication Engineering -
Okanagan College
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